VP Engagement Director Client Services
VP Engagement Director Client Services
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
About Klick Health
Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And were still growing fast even after two decades. What does that mean for you As Klick experiences exponential growth yearoveryear so do the people who help make it happen. Because were constantly evolving and changing we invest in talent early and often to develop future leaders at all levels. Were one of the countrys Top 10 Great Workplaces 10 Most Inspiring Cultures Best Workplace for Innovators Best Managed and Fastest Growing. We know that career paths are seldom simple and straightforward. And thats an asset. If you feel like youd be a good fit for this role we encourage you to apply and take the first steps to starting your career journey at Klick!
Position Overview
We are seeking a dynamic and visionary VP Engagement Director to join our Scientific Innovation and Medical Communications Department. This role is responsible for driving strategic engagement and longterm partnerships with key clients by aligning medical and scientific communications with broader brand and business objectives.
The VP Engagement Director leads highimpact initiatives across crossfunctional teams ensuring our scientific innovation strategies translate into meaningful business results. As a senior client partner and internal leader this individual is accountable for delivering excellence across all phases of engagement including strategic planning oversight financial performance and team development.
You will serve as a key liaison between senior client stakeholders and internal teams championing bestinclass medical communications solutions that comply with regulatory standards elevate brand presence and ultimately improve patient outcomes.
Strategic Leadership & Innovation
- Own and shape the strategic direction of client medical communications programs across assigned portfolios.
- Guide the development of forwardthinking medical engagement strategies aligned with both brand imperatives and healthcare trends.
- Proactively identify market opportunities innovative approaches and digitalfirst strategies to advance client business objectives.
- Stay ahead of emerging trends in scientific innovation digital health and regulatory guidelines to inform strategic recommendations.
Client Partnership & Business Growth
- Serve as senior strategic advisor to Csuite and executivelevel client stakeholders.
- Cultivate and grow trusted longterm client relationships grounded in strategic insight innovation and value delivery.
- Lead strategic planning engagements workshops and advisory meetings to uncover client needs and develop tailored communication programs.
- Oversee the development and presentation of highlevel business proposals pitches and performance reviews.
Operational Excellence & Oversight
- Provide executive oversight of project to ensure alignment with strategy regulatory compliance budget and timeline.
- Implement best practices in operational excellence resource allocation and risk mitigation across projects and portfolios.
- Champion crossfunctional team integration and ensure seamless collaboration across scientific creative digital and regulatory disciplines.
- Review approve and monitor performance metrics and KPIs to ensure client satisfaction and project health.
Team Leadership & Talent Development
- Lead mentor and inspire a highperforming team of Engagement Directors Managers and crossfunctional contributors.
- Foster a culture of accountability innovation collaboration and continuous improvement.
- Identify talent needs and support recruitment onboarding and professional development initiatives.
Financial Management & Accountability
- Own financial performance across client engagements including forecasting budget oversight and profitability.
- Collaborate with finance and operations to ensure fiscal discipline timely invoicing and adherence to internal reporting processes.
- Drive account growth through strategic upscoping organic expansion and new business development efforts.
Qualifications
- 12 years of experience in medical communications healthcare marketing or life sciences consulting with a strong track record of senior leadership.
- Proven success in managing complex multistakeholder healthcare or pharmaceutical accounts at the executive level.
- Deep understanding of U.S. regulatory and compliance landscape related to medical communications.
- Demonstrated ability to develop and lead strategic initiatives that bridge science communication and commercial goals.
- Experience managing and mentoring large teams and driving crossfunctional collaboration in a fastpaced environment.
- Strong business acumen and ability to manage client P&L budgets and performance metrics.
- Bachelors degree in Science Business or related field required; advanced degree (MBA MPH PharmD etc. strongly preferred.
Key Competencies
- Strategic Vision & Thought Leadership
- Executive Communication & Stakeholder Management
- CrossFunctional Team Leadership
- Innovation & Change Management
- Operational Rigor & Financial Acumen
- ClientCentric Mindset with a Focus on Outcomes
#LIML1 #LIHybrid
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds perspectives and skills. We strongly encourage members of historically underrepresented communities to apply including Black people Indigenous peoples and other people of colour people with disabilities people from gender and sexually diverse communities and people with intersectional identities.
Were also committed to developing an inclusive barrierfree recruitment process and work environment. Should you require any accommodation please contact us at and we will work with you to meet your accessibility needs and ensure you have a positive experience.
Required Experience:
Exec
Employment Type
Full-Time
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