VictimWitness Claims Specialist
VictimWitness Claims Specialist
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$ 50216 - 61032
1 Vacancy
Job Description
The Position
- This is a continuous filing exam. Next filing cutoffs are at 5:00 pm on:4/15/2025 4/29/2025 (Final)
Under general supervision the Victim/Witness Claims Specialist assists victims of crimes and witnesses in authorizing a variety of services and obtaining reimbursement for financial losses resulting from crimes under the California State Victim Compensation and Government Claims Board. Examples of Knowledge and Abilities
Knowledge of
- Methods and techniques of interviewing and technicalclerical case management
- Human behavior and cultural and socioeconomic diversity
- Basic regulations and procedures of the victim restitution program
- Community resources available to victims and witnesses
- Penal code and general operations of the criminal justice system
- Office procedures methods and practices
- Arithmetic to make calculations and process financial records including addition subtraction multiplication division and percentages
- Gather record and evaluate data necessary for determining eligibility for a specific program
- Solicit and verify information effectively in a wide variety of circumstances
- Assist victims and witnesses of crime
- Deal with hostile and uncooperative victims and witnesses who are under emotional stress
- Work independently in the absence of direct supervision
- Make calculations and maintain an account of expenses income losses and reimbursements
- Understand and apply complex laws and regulations
- Integrate information to form a total picture
- Analyze problems and take effective action
- Distinguish between the routine clerical process and the need for consultant intervention
- Organize and prioritize work in an effective and timely manner
- Complete a high volume of work amid interruptions
- Communicate effectively with persons from a variety of socioeconomic and cultural backgrounds
- Use an automated system to enter/retrieve information and to track/monitor participants through program components
Employment Qualifications
Minimum Qualifications
Either:Two years of paid fulltime experience employed by the County of Sacramento in the class of Health Service Coordinator (formerly Claims Assistance Specialist).
Or:Two years of paid fulltime experience providing case management and interviewing and advising clients of available programs services and resources in a public or private social service health care or criminal justice agency.
Or:Four years of paid fulltime experience in a Victim Witness Program engaged in clerical and public contact duties related to interviewing clients for program eligibility and assistance with case management duties such as claims processing and verification of service authorizations.
Note:Completion of 30 semester units 45 quarter units) from an accredited college or business school may be substituted for a maximum of one year of the required experience. Parttime experience is converted to fulltime on the basis of 173.6 hours 21.7 days 1 work month.
Note:If the word experience is referenced in the minimum qualifications it means fulltime paid experience unless the minimum qualification states that volunteer experience is acceptable. Parttime paid experience may be accumulated and prorated to meet the total experience requirements.
Note:If the minimum qualifications include an educational or certificate/license requirement applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements please clickhereor speak to someone in our office before the cutoff date listed in this notice.
General Qualifications
Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82602 Personnel Policies and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidates ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information the candidate will be fingerprinted. A subsequent arrest notification may be obtained.
The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks credit history checks Social Security Number verification professional license/registration verification military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.
License Requirement: A valid California Driver License Class C or higher may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a casebycase basis.
Probationary Period
The probationary period for this classification issix 6months.Application and Testing Information
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cutoff date. Clickhereto apply.
County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street Room 4667
Sacramento CA 95814
Phone; 711 California Relay Service
InterOffice Mail Code: 094667
- Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cutoff date.
- Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cutoff date.
- Your application should highlight all relevant education training and experience and clearly indicate how you meet the minimum qualifications for the position as of the cutoff date.
- Application information must be current concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
- A resume may be included with your application however it will not substitute for the information requested on the application.
SUPPLEMENTAL QUESTIONNAIRE
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked Supplemental Questions. Please be descriptive in your response.
Note:Responses of See Resume or See Application or copy and paste of work experience are not qualifying responses and will not be considered.
- Supplemental Questionnaires must be submitted by 5:00 p.m. on the cutoff date. Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cutoff date.
- The supplemental questions are designed to elicit specific information regarding a candidates experience education and training. Responses should be consistent with the information on your application and are subject to verification.
- Please provide place of employment pertinent dates and concise descriptive and detailed information for each question.
- If a job included responsibilities applicable to several questions separate the different functions of the job to answer all the questions completely.
- Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
- If you have no experience write no experience for the appropriate question.
- For many individuals it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
- If the Supplemental Questionnaire is used in the Formula Rate exam failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire the candidates application and/or attachments will not be reviewed therefore a candidates responses to the questions should be accurate thorough detailed and complete.
FORMULA RATE EXAMINATION (Weighted 100
All candidates meeting the minimum qualifications by the cutoff date will have their Supplemental Questionnaire scored in the Formula Rate Examination.
This examination will evaluate the relevance level recency progression and quality of candidates education training and experience. The candidates application or other materials will not be included in this examination. Therefore the candidates responses to the supplemental questionnaire should be thorough detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.
All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS
Clickherefor Frequently Asked Questions (FAQs)
For information regarding County jobs:
Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives backgrounds abilities and diverse dimensions of our employees and residents. Through transparency courage innovation and trust we are committed to advance equity and transformational change.
We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process please contact our Disability Compliance Office at orCA Relay 711.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
