Director of Operations
Director of Operations
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Job Description
Director of Operations
Noonlight is looking for a highly skilled and versatile Director of Operations to lead and scale both our monitoring operations and broader business operations. This critical role combines strategic leadership operational expertise and crossfunctional collaboration to ensure our internal processes and external partnerships drive excellence and enable growth.
As the Director of Operations you will oversee key relationships with thirdparty monitoring providers ensuring their performance aligns with Noonlights high standards while also leading initiatives to improve efficiency scalability and innovation across the organization. This is a unique opportunity for an experienced operator with a passion for optimizing processes building strong partnerships and contributing to the growth and success of a fastpaced highimpact organization.
Key Responsibilities
Monitoring Operations
- Build and maintain strong relationships with thirdparty monitoring providers ensuring their operational performance meets Noonlights quality standards
- Develop and implement performance metrics audits and evaluation processes to uphold exceptional service delivery
- Lead regular reviews and continuous improvement initiatives with Central Station partners ensuring they are equipped with the tools training and resources to succeed
- Scale monitoring operations to support rapid business growth including regional expansions and capacity planning
- Oversee partner onboarding including training testing and ongoing enablement to ensure seamless integration and performance
Business Operations
- Lead crossfunctional initiatives to streamline processes improve efficiency and drive organizational scalability
- Collaborate with leadership to define and execute strategic priorities ensuring alignment with Noonlights longterm goals
- Oversee operational planning resource allocation and process optimization to enable sustainable growth
- Develop and track operational KPIs analyze performance data and provide actionable insights to inform strategic decisionmaking
Strategic Partnerships & Industry Relations
- Serve as a key point of contact for strategic partners fostering collaborative relationships and ensuring mutual success
- Act as a liaison with law enforcement and public safety agencies promoting Noonlights technology and advocating for its adoption
Product & Innovation Collaboration
- Partner with Product Engineering and Sales teams to design and launch initiatives that enhance operational efficiency platform quality and profitability
- Leverage data and platform insights to optimize workflows staffing and service delivery
Cost Management & Resource Optimization
- Manage operational budgets balancing cost efficiency with high service quality
- Identify and implement strategies to maximize resource utilization including technologydriven process automation and workflow improvements
- Other duties assigned
Requirements
- 57 years of experiencein operations management business operations or a similar role ideally in a highgrowth or technologydriven environment
- Proven experience building and leading highperforming teams and managing external partnerships
- Strong expertise in optimizing operational processes capacity planning and resource management
- Ability to define track and analyze key operational KPIs to drive datainformed decisions
- Experience leading crossfunctional initiatives and collaborating with Product Engineering and Sales teams
- Exceptional problemsolving organizational and leadership skills
- Strong communication and relationshipbuilding abilities including with external vendors and public safety stakeholders
- A proactive and adaptable approach with a track record of driving results in fastpaced environments
COMPANY INFORMATION
Noonlight combines advanced technology with real humans to protect and comfort people so they can live freely. Launched in 2013 as a mobile application Noonlight has since grown into a connected safety platformpartnering with products and services to enable modern and affordable 24/7 professional sensor monitoring video monitoring false alarm filtering and datarich emergency response via an API. Noonlights technology works everywhere in the United States and Canada allowing end users to quickly get help in any situation without requiring a 911 call or the ability to talk or text. Noonlight was recently acquired byAlarm furthering its vision of automatic safety. It continues to operate as an independent business with the elite knowledge benefits and backing ofAlarm.
For more information please visitwww.noonlight.comorwww.alarm.
COMPANY BENEFITS
Alarm offers competitive pay and benefits inclusive of subsidized medical plan options an HSA with generous company contribution a 401(k) with employer match and paid holidays wellness time and vacation increasing with tenure. Paid maternity and bonding leave companypaid disability and life insurance FSAs wellbeing resources and activities and a casual dress work environment are also part of our outstanding total rewards package!
ALARM.COMIS AN EQUAL OPPORTUNITY EMPLOYER
In connection with your application we collect information that identifies reasonably relates to or describes you (Personal Information). The categories of Personal Information that we may collect include your name governmentissued identification number(s) email address mailing address other contact information emergency contact information employment history educational history criminal record and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes including identifying and evaluating you as a candidate for potential or future employment or future contract positions record keeping in relation to recruiting and hiring conducting criminal background checks as permitted by law conducting analytics and ensuring compliance with applicable legal requirements and Company policies. By submitting your application you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.
Notice To Third Party Agencies:
Alarm.comunderstands the value of professional recruiting services. However we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a thirdparty recruiter or agency without a previously signed agreement we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.If you are interested in working withAlarm please email your company information and standard agreement to.
Required Experience:
Director
Employment Type
Full Time
