Account Manager Ticketing

FullTime; Permanent

Date Posted: April 1 2025

Who we are

The Pacific National Exhibition is an iconic institution in BC famous for bringing generations of people together to celebrate and build memories. This 115yearold nonprofit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700000 people annually Playland amusement park which welcomes 400000 guests annually including Fright Nights and a busy yearround portfolio of events including concerts trade shows and film cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events guest experience and delivering memorable experiences.

At the PNE we strive to create an environment that reflects our organizations core values: Enthusiasm Excellence and Evolution. With a focus on these core values we are committed to achieving our mission which is to Deliver Memorable Experiences for all who interact with the PNE whether it is our guests our employees or the community.

The PNEs Sales Marketing & Business Development Department oversees the companys marketing corporate partnerships group sales facility sales business development and TicketLeader. Our team are hardworking and motivated individuals that have a passion for the Events Industry and the Pacific National Exhibition (PNE).

The Account Manager Ticketing will report to the Manager Ticketing & Sales. The position plays a key role in ticketing operations including event builds and box office management.

Why join our Team

• Inspires an exhilarating and funloving workplace.
• Supports a flexible work environment.
• Innovates in both concept and process.
• Thrives and promotes a fastpaced sales & marketing culture.
• Collaborates with all departments in a positive and proactive way.
• Proud to be a part of the growth of one of Vancouvers most iconic institutions.
• Proud to be ranked in the top twenty as one of BCs most loved brands BC Business 2019

What will you do

The Account Manager Ticketing has leadership sales and administration responsibilities to elevate business results optimize our processes and technology and inspire our workforce in all PNE business channels. This position will divide its time on average with 30 account management 50 ticketing operations & process management and 20 leadership & administrative activities. The duties include but are not limited to:

Account Management

• Develop and maintain positive account management standard operating principles with team leads to elevate business results grow client opportunities and optimize ticket sales processes and technology.
• Partner with Marketing team and clients to identify ticket sales patterns and proactively address low selling shows peaks and valleys in ticket sales and onboarding of new ticketing product offerings.
• Provide timely ticket reporting for internal and external events.
• Communicate with stakeholders on event build information for websites and eblasts
• Proof guest communications for presales announcements cancelations and event updates.
• Represents the interests of the client while maintaining the PNE business objectives and minimizing PNE risk.

Ticketing Operations & Process Management

• Manage and maintain online ticketing systems policies and procedures
• Manage and provide onsite support for the Box Office during events
• Responsible for accuracy of event build set ups maximizing ticket sales and settlement processes for a variety of Promoters for onsite & offsite events as well as all PNE internal events (Playland Fright Nights PNE Fair etc..
• Maintain high levels of security safety and fraud controls and ensure seamless scanning with access control systems.
• Manage inventory controls for all ticketing assets (Scanners Ticket stock wristbands Printers laptops etc..
• Maximize use of ticketing platform functionality and call center technology including general maintenance and implementation of new product offerings.
• Work closely with Marketing Team on Google analytics analysis SEO event emails social media & TicketLeader branding.

Leadership & Administration

• Inspire team to maximize their potential and productivity through optimization of processes and technology.
• Develop a sales & marketing culture across the organization and encourage cross selling at all PNE Events and business channels.
• Manage regular maintenance of ticketing software programs.
• Continually evolve knowledge of ticketing trends and develop enhancements for ticket build set ups.
• Ensure all corporate and client planning timelines are met respectively and diligently including contracts analysis financial reporting and maintain documented standard operating policies & procedures.

What else

• Minimum of 2 years ticketing experience with strong best practices in ticketing processes quality controls systems and operations.
• 1 2 years experience in sales or account management.
• Proven experience working with multiple organizational technology platforms including ticketing events and financial reporting.
• Strong understanding of ticketing technology and equipment.
• Ability to understand and represent another companys brand at the PNE while balancing PNE objectives.
• Strong communication skills both written & verbal with firm attention to detail.
• Ability to model the PNEs core values and lead the team to prioritize CART (Communication Accountability Respect and Trust) with the full PNE team.
• Experience with Paciolan is considered an asset.
• Successful candidates must undergo a Criminal Record Check.

Who are you

• Strategic and creative team player
• Resultsoriented collaborator
• Methodical and detail oriented
• Tactful change maker
• Committed to striving for excellence.
• Eager to make a difference.

Where and when to APPLY

Applications can be submitted via the PNE website at www.pne/jobs and will be accepted until the role is filled.

Preference will be given to candidates who submit their resume/cover letter before April 27. We look forward to hearing from you!

Additional Information

The PNEs compensation offerings are in alignment with a payforperformance pay philosophy that recognizes individual and teamwork performance. The role is a permanent fulltime position with a typical salary range of $60000 $75000 per annum. The starting salary will be based on the successful candidates competencies including but not limited to knowledge skills experience and internal pay structures. As a part of the PNEs total compensation package this position may be eligible for other benefits subject to program eligibility requirements.

The PNE is proud to be an equal opportunity employer committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race colour national or ethnic origin religion sex sexual orientation gender identity or expression disability or age. If you require any support or accommodations throughout any stage of the recruitment process please contact the People & Culture Department at .