Bilingual Spanish English Customer Service Representative
Bilingual Spanish English Customer Service Representative
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1 Vacancy
Job Description
Foundever
At Foundever we believe that small moments can have a big impact on our work experiences customers teams and friends. By creating positive moments for each other we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles. Our modernized application technology benefits our customers and you!
Location Requirements:Must reside within commuting distance of our Fort Smith AR location.You will be working onsite at4600 Towson Ave #275 Fort Smith AR 72901.
Te gusta ayudar a los dems Eres fluido en ingls y espaol
Become aBilingual Financial Customer Service Representativeby joining an elite team that supports industryleading financial services clients. Start your career with the pioneers of bringing passionate innovative customer service professionals to represent the worlds top brands. In this position you will:
- Problemsolve and connect with customers by phone via inbound calls; no sales
- Speak Fluent English and Spanish
- Strive to meet and exceed metrics while providing excellent customer service
- Drive customer satisfaction through voice chat and/or email communications
- Navigate through multiple digital systems
- Read client legal disclosures verbatim
Work with Us and Youll Enjoy:
- Pay: $19.00/H
- 100 Paid Professional Training at $15 per hour
- Health Benefits
- Medical
- Dental
- Vision
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Everbetter wellness program
- Internal Mobility 84 of our managers are promoted within)
You are perfect for this role if you:
- Are fluent in English and Spanish
- Have ahigh school diploma or GED equivalent
- Possess an ability to connect with customers and offer helpful solutions with empathy
- Are excellent at listening with both verbal and written communication skills
- Have basic PC navigation skills including search engine experience browser navigation typing in URLs completing online forms etc.
- Have an ability to work evening and weekend shifts
- Work well with a team or independently
Location Requirements:
Must reside within commuting distance of our Fort Smith AR location.You will be working onsite at4600 Towson Ave #275 Fort Smith AR 72901.
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe were the team behind the best experiences for 750 of the worlds leading and digitalfirst brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting 9 million customer conversations every day in 60 languages across 45 countries Foundever combines global strength and scale with the agile entrepreneurial approach of our founderled culture enabling companies of all sizes and industries to transform their CX.
Get to know us atwww.foundever.comand connect with us onFacebookLinkedInandTwitter.
Military Friendly:
Foundeveris a 2024 Military Friendly Employer. We are proud partners of Military On Source Military Spouse Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity leadership discipline dedication and respect.
EEO:
Foundever is committed to selecting developing and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race age color religion sex creed national origin ancestry citizenship disability/handicap marital status protected veteran status uniform status sexual orientation pregnancy genetic information gender identity and expression or any other basis protected by federal state or local law. The Company forbids discrimination of all kinds whether directed at Associates applicants vendors customers or visitors. This policy applies to all terms and conditions of employment including recruitment hiring promotion compensation benefits training discipline and termination.
Required Experience:
Unclear Seniority
Employment Type
Hourly
