Director - Operations
Director - Operations
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Job Description
About Karya:
Why was Karya on the cover of the Time Magazine highlighted by Satya Nadella and chosen by Google as its partner for Project Vaani
In part because Karya is on a mission to provide AI enabled earning and learning opportunities to economically underserved communities thereby building a pathway out of poverty for them. Karya achieves this while also delivering high quality timely and price competitive data to its clients.
Karyas workers make at least 20 times the Indian minimum wage and through our oneofakind digital work platform we have delivered over 40 million digital tasks and are poised to positively impact over 100 thousand workers by the end of the year. In the coming years our goal is to rapidly scale our impact by bringing economic opportunities to millions of underserved users in India.
As the Director of Operations you will play a critical leadership role in this next phase of Karyas journey. Your primary goal will be to ensure the smooth scalable and impactful functioning of Karyas data operations as well as the satisfaction of two key customer segments: clients and workers.
Key Responsibilities:
- Leadership: Lead and manage overall data operations implementing policies that enhance efficiency and scalability across teams
- Process Optimisation: Continuously streamline operational processes to eliminate bottlenecks ensuring seamless work delivery to workers and timely highquality data to clients
- Strategy: Leverage insights from within Karya and the broader data ecosystem to develop a robust operating model. Conceptualise and execute a worker acquisition & mobilisation strategy
- Mentorship: Inspire lead and mentor a diverse team and help drive their growth journey supported by OKRs and KPIs
- Collaboration: Collaborate with technology design and impact teams to improve the Karya platform and meet organisational needs
- Ownership: Serve as the final point of accountability on all things operations.
- Reporting: Regularly update leadership on the health of the workforce project timelines and budget metrics identifying areas for improvement
MustHave Skills & Qualifications:
- Proven experience in leading largescale operations
- Expertise in designing and optimizing scalable and lean operational processes and a knack for problemsolving
- Strong people management skills with the ability to lead diverse crossfunctional teams
- Comfort and experience with technology with a focus on using techdriven solutions to scale operations
- Strong communication skills (both oral and written) for stakeholder management and team collaboration
- A deep commitment to Karyas core values of dignity empathy and rigour
NicetoHave Skills:
- Previous experience working in the gig economy or with social enterprises
- Knowledge of OKRbased performance tracking
- Experience in mentoring teams to drive collaboration and productivity
- Lived or professional experience in communities Karya serves
- Knowledge and experience in AI and data labelling operations
People matter at Karya and these are some of the perks and benefits we created for our team:
- Flexible vacation and leave policy
- Flexible work options
- Insurance as per industry standards
- Access to industry stalwarts and networking opportunities
Qualified applicants will receive consideration without regard to their race colour religion sex sexual orientation gender identity and disability.
Karya invites all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search to apply for a career opportunity reach out at.
Required Experience:
Director
Employment Type
Full Time
