Monitoring Support Associate India
Monitoring Support Associate India
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
Why should you join dLocal
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastestgrowing emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen in a flexible remotefirst dynamic culture with travel health and learning benefits among others. Being a part of dLocal means working with 1000 teammates from 30 different nationalities and developing an international career that impacts millions of peoples daily lives. We are builders we never run from a challenge we are customercentric and if this sounds like you we know you will thrive in our team.
Whats the opportunity
We are looking for a Monitoring & Support Associate to join our Customer Success team who will be the main responsible and point of contact for achieving the SLAs and handling any alarms outages or issues during their coverage hours.
Preferably based in India.
What will I be doing
- Generate reports and be able to monitor important industry metrics.
- Monitor and identify anomalies or patterns at an early stage in order to prevent them from escalating.
- Whenever necessary: involve escalate and communicate with other teams through the correct channels in a timely and clear manner.
- Perform the troubleshooting and make the necessary adjustments to ensure operations are not affected.
- Innovate and be able to find new ways of optimizing processes internally in order to improve our customer experience.
- Prioritize and respond to urgent tasks.
- Maintain uptodate knowledge of technical processes functions and requirements.
- Manage tickets questions and issues reported by customers.
- Follow up issues internally in order to assure that SLAs are fulfilled.
What skills do I need
- Bachelors degree or student.
- Availability to work during weekends.
- Experience working in the payments or tech industry is a plus.
- Strengths: proactive independent critical thinking issue prevention attitude anticipating potential incidents great energy decision making.
- Knowledge of analytical tools is a plus: Excel SQL Databases Kibana etc.
- Advanced/Fluent English.
- Working from 8:30 am to 5:30 pm India Time from Wednesday till Sunday 1 hr break)
- 8:30 am 5:30 pm India Time on Wednesday Saturday and Sunday 10:30 am 7:30 pm India Time on Thursday and Friday
What do we offer
Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:
Remote work: work from anywhere or one of our offices around the globe!*
Flexibility: we have flexible schedules and we are driven by performance.
Fintech industry: work in a dynamic and everevolving environment with plenty to build and boost your creativity.
Referral bonus program: our internal talents are the best recruiters refer someone ideal for a role and get rewarded.
Learning & development: get access to a Premium Coursera subscription.
Language classes: we provide free English Spanish or Portuguese classes.
Social budget: youll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team Weve got your back!
*For people based in Montevideo (Uruguay) applying to nonIT roles 55 monthly attendance to the office is required
What happens after you apply
Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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