Technical Support Architect
Technical Support Architect
Posted on :
12-07-2025
Employer Active
1 Vacancy
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Job Description
About our client:
Our client a listed global leader that provides innovative solutions is committed to helping some of the worlds most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success this company has become known for its reliable and impactful solutions. As a member of this dynamic team the successful candidate will have the option to work in a hybrid capacity or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion connectedness and an environment surrounded by opportunity.
What you will be doing:
- Gain a deep understanding of the solution implemented for the customer in order to effectively direct troubleshooting efforts drive business discussions and identify potential improvements or change requirements.
- Provide Level 3 technical support to resolve complex issues and error messages within live production environments.
- Advise customers on system performance sizing application installation and deployment.
- Take ownership of reviewing software releases throughout the development lifecycle through to UAT.
- Work standard business hours with participation in an on-call rotation for after-hours support.
What our client is looking for:
- A relevant tertiary degree would be beneficial (Computer Science IT etc.).
- 6 - 8 years experience within software or related fields.
- Knowledge of telecom networks billing systems and mediation platforms.
- Familiarity with interconnect billing and roaming.
- Working experience or understanding of OSS/BSS domains in telecom.
- Strong analytical and problem-solving skills.
- Programming skills in any language.
- Basic scripting knowledge will be an advantage.
- Comfortable working in Unix environments with experience in application configuration and production support.
- Excellent communication skills with the ability to engage and influence stakeholders at all levels.
Job ID:
- J106969
For a more comprehensive list of opportunities that we have on offer do visit our website - Technical Support, Scripting, Software, Telecommunications, Billing, Troubleshoot
Employment Type
Full Time
Key Skills
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