Tech Support Specialist
Tech Support Specialist
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Job Description
Role description
As a Technical Support Specialist youll play a key role in the Partner Success Team ensuring smooth user experiences and supporting customers in leveraging the platform to its full potential. Youll troubleshoot technical issues assist with partner queries and ensure critical SLAs are met all while gathering feedback to improve products.
Product
AIpowered Customer Experience Platform for B2C companies (Customer Data Platforms Personalization Mobile Marketing etc.
What are the preferred languages for this role
- German
- English
- Spanish
Unique about the company
Operates in a dynamic growthfocused SaaS environment with international teams. Recently secured Series E funding enabling rapid scaling and career progression opportunities. Encourages employees to take ownership through a shareownership program.
Extra information you have to know
Technical Support Specialists have the potential to grow into more senior technical roles such as Solutions Engineers or Solutions Architects.
Career advancement can lead to leadership positions in support or customer success across EMEA.
Entrylevel to midtier technical roles with a focus on handson learning and development.
Access to ongoing technical training LinkedIn Learning and Udemy courses.
Regular teambuilding activities and international exposure.
This role is perfect for someone eager to grow within a highenergy SaaS company work with cuttingedge technology and contribute directly to enhancing customer success and product evolution.
Required Experience:
Unclear Seniority
Employment Type
Full Time
