Sr Implementation Manager Project Manager SaaS
Sr Implementation Manager Project Manager SaaS
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Job Description
Black Duck Software Inc. helps organizations build secure highquality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industryleading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Are you an energetic and customerfocusedImplementation Manager (Project Manager)who wants to make a massive impact on users and help them along the road to success Are you actionoriented and proactive by nature Can you quickly decompose complex concepts and explain them in a way that makes sense to technical and nontechnical audiences If so we want to speak to you!
Black Duck Software a consistent leader intheGartnersMagicQuadrant forApplicationSecurity isseekinganexperiencedSr Implementation Manager/Sr. Program Manager to help our Client Delivery Services Team drive user onboarding and implementation within our Enterprise and Strategic accounts. Were looking for someone to help us take our business to the next level of excellence in delivery andcustomer delight!
About the team:
Black Duck SoftwareClient Delivery Servicesexists tohelp supportthe development of our customersAppSecvision accelerate time to value and drivevariouscustomer scenariosthrough the exemplary delivery of product onboarding and adoption focused services.Ourservicesengagements ensure that our customers(from startups looking to change the world tosome of the most ambitious and complex global organizations)successfullybuild secure highquality software fasterand get themost valueout oftheirBlack Duck Softwaretools.
Key Responsibilities:
In this role youll beresponsible for the planning and successful implementation of Black Duck Software solutionsto help theworlds leading technology companiesmeet their software security goals.
Project Management: Youll serve as project lead and own all functional aspects of the engagement including documentation of requirements/milestones building detailed project plans and tracking progress.
Delivery: Youll coordinate people (vertical horizontally) and processes to ensure projects are delivered ontime ontrack and within budget to consistently produce high quality outcomes.
Communication:Youllestablish and maintain relationships at all levels of the customer organization including project team members executive sponsors and key stakeholders.
Status Reporting:Youlldevelop status reports and communicate clear accurate and timely updates regarding project health and progress
Risk Management:Youlldiagnose implementation challenges/risks develop contingency plans and implement changes to drive risk mitigation.
CrossFunctional Collaboration:Youlllead crossfunctional teams (collocated and remote) to ensure stakeholders Sales TAMs CSMs Tech Support SEs etc. are aligned and informed.
Accountability:Youllset clear expectations with internal and external team members and hold them accountable for deadlines and project deliverables.
Process Improvement: Youlldocument lessons learned and recommend process and methodology improvements to improve on future projects.
Key Requirements:
- At least 5 years of experience in a clientfacing professional services consulting or project management role.
- Proven ability to lead510person implementation teams to deliver multiworkstream projects.
- Proactive thorough and transparent in communication people rarely need to follow up with you.
- Process driven and have a strong desire to create implement and iterate on processes that lead to a standardized and positive customer experience.
- Experience setting and managing customer expectations and negotiating appropriate resolutions to issues.
- Stellar listening speaking presentation and writing skills
- Exceptional EQ soft skills critical thinking and problemsolving skills
- Limited travel up to 15 of the time as the job requires.
- A track recordofmanaging onboarding / adoption focused professional services and customer success engagements for complex products.
- PMP/ PRINCE2 Foundation/PRINCE2Practitioner or other project management certification.
- Proven ability to lead projects for bothSaaS and Onprem solutions.
- Experience with PSA and Project Management tools preferably with one or more of the following:Jira confluence SFDC Asana TeamWork Kimble Gantt charts etc.
Your Education:
- A bachelors or masters degree
Black Duck considers all applicants for employment without regard to race color religion sex gender preference national origin age disability or status as a Covered Veteran in accordance with federal law. In addition Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
Required Experience:
Senior IC
Employment Type
Contract
