Rider CareCustomer Support Representative
Rider CareCustomer Support Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Rider Care Representative
A service professional that gets a kick out of creating lifelong customers.
ARE YOU SPECIALIZED
- Do you enjoy talking with friends family pets or complete strangers about bikes
- Have you stopped on the trail/road to help other riders
- Would you take satisfaction in creating customers that stay committed to Specialized for life
- Do you have a confirmed trackrecord of delivering great customer experiences in a retail or contact center environment
If you were able to answer Yes to these questions we want to talk to you!
HOW YOULL MAKE A DIFFERENCE
- Deliver conciergelevel service to our riders and retailers via phone/chat/email
- Carefully assess rider needs to provide personalized presales advice
- Wow retailers through positive productive conversation
- Provide outstanding customerservice at all stages of the purchase & ownership journey
- Take ownership of the rider experience take action to solve problems and followup right to the end
- Resolve technical issues through troubleshooting & diagnostic faultfinding
- Working handson with bikes on occasion solving customer issues supporting reworks etc. This is including a concierge level of service or urgent needs as deemed by the company either at HQ or in the field.
WHAT YOU NEED TO WIN
- Youll need to live and breathe our core values The Rider is the Boss
- Experience in a retail or customer service role
- Strong written and oral communication skills
- Ability to work independently in a fast paced highvolume environment
- Ability to identify issues and alternatives and recommend possible solutions
- Handson technical ability to problemsolve in a relevant field (e.g. bike mechanic automotive consumer electronics)
- The ability to multitask prioritize and remain resilient while not losing your cool
- Proficiency with PCs CRM systems & the Microsoft suite of products
- Passion for bikes; driven to make an impact for riders
Preferred Qualifications/Experience:
- 2 years experience in a Customer Service role
- Fluent in bicycle technology and the value it brings to society
- Salesforce CRM & Oracle experience recommended
- English (proficient)
- German reader and writer a plus but not required
TELL ME MORE
- 40 hours per week 1hour lunch unpaid) Monday Friday 8am8pm
- Location: Stellenbosch South Africa
- Benefits include a competitive employee discount
- Travel to events may be occasionally required
About Specialized:
Here at Specialized we believe that bikes have the power to change lives for the better. We are a culture of barrierbreakers but we need your unique ideas and backgrounds to help us push boundaries and change the world. We are always looking for creative innovative and passionate people who can contribute to our mission of getting people outside. Regardless of your qualifications if you think this could be you and youre ready to make a difference please apply! We hope that you will reach out and show us how you can make an impact here.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
