Representative, Customer Sales Support â Inside
Representative, Customer Sales Support â Inside
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Job Description
The purpose of this job is to develop and provide focus on customer relationships and administrative support of inside sales activities for fleet sizes less than 60.
- Provide support for accounts with the inside sales team that are with a fleet size of less than 60; perform administrative duties on accounts to include managing customer reporting and paperwork
- Plan customer phone calls by defining the objective and preparing questions to move customer towards the sales objective
- Assist the credit department to prepare for and resolve customer issues
- Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs.
- Collaborate with sales team to identify business opportunities
- Assist customers via phone and email with account support such as mobile fueling International Fuel Tax Association tax reports online portal statement retrieval and card issues
- Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules regulations policies and procedures
- Complete other duties as assigned
Qualifications :
- High school diploma or equivalent certificate required
- Minimum 1 year of corporate customer support work experience preferred
- Bilingual in Spanish
Specialized Knowledge
- Intermediate Microsoft Office skills
- Experience with a CRM (preferred Salesforce) PRS leads and other company software preferred
- Ability to gain knowledge of fuel and trucking industry
- Ability to gain knowledge of company products and offerings
Competencies
- Strong written and verbal communication skills; professional demeanor when communicating in person by email or phone
- Ability to prioritize multitask and manage multiple projects successfully in a fast-paced and dynamic environment
- Strong organizational skills with attention to detail
- Ability to communicate and interact effectively with different levels of the organization to negotiate problem-solve and complete projects.
- Ability to quickly learn new technology and use technology in all areas related to the role
- Self-motivated with the ability to work both independently and within teams in order to establish and meet deadlines goals and objectives
- Excellent customer service skills with the ability to influence others and solve problems
Additional Information :
- Nation-wide Medical Plan/Dental/Vision
- 401(k) Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Weekly Pay
- Onsite Gym
- Onsite Cafeteria
- All your information will be kept confidential according to EEO guidelines
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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