Client Care - Direct Support Representative
Client Care - Direct Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Receive and respond to requests received through SalesForce email or internal applications from clients/internal partners and maintain records on customer activity.
- Logs and documents any maintenance performed on client accounts
- Diagnoses resolves complex problems related to membership technical support billing account maintenance data issues file research product descriptions intranet access requests and security and compliance regulations.
- Authenticate clients before making any updates to client accounts
- Communicate with appropriate internal groups regarding request status problem resolution and to obtain information necessary for request completion
- Extract information from a variety of databases to prepare routine management reports and to conduct client research.
- Create subcodes and provide basic subcode maintenance requests.
- Premier Client Assignments overseeing entire support relationships
- Update Service level agreements and procedures
- Handle client escalations depending on our needs
- Remain up to date on all Experian procedures relating to FCRA and GLB.
- Enforce all internal compliance policies
Qualifications :
- High School Diploma or Bachelors degree in Business Administration or related fields
- 2 years of experience in customer service
- Advanced English skills
Additional Information :
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-ML2 #LI-Remote
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
