Operations Coordinator
Operations Coordinator
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Job Description
Job Description Summary
Are you a processdriven person with a passion for efficiency continuous improvement and organizational excellence Consider jumpstarting your career in Operations as an Operations Coordinator with STEMSOFT a fullservice software division of STEMCELL focused on designing developing selling and supporting software for managing data in blood and bone marrow transplant centres cord blood banks and cellular therapy facilities on a global scale!As a member of the Operations team you will coordinate activities processes and projects which support overall team objectives. You will be accountable to your teammates in the Sales Product and Customer Success working to support and advocate for our clients and partner closely with Finance to ensure that clients are invoiced promptly and accurately. The ideal candidate will have strong communication skills and will be resourceful in building relationships both internally and externally to ensure the current and future success of the STEMSOFT teams operations.
Job Description
Duties and Responsibilities
Generate and distribute monthly service invoices and statements related to STEMSOFT services and subscription licenses including following up on late or delayed payments
Coordinate and schedule meetings for internal resources external collaborators and/or clients taking meeting minutes as required
Triage incoming client inquiries and lead communication responding with defined answers or escalating internally as appropriate
Support quality management activities including assisting authors and reviewers of policies and procedures with our Quality Management System (QMS)
Contribute to the delivery of our products and services to our customers and clients working collaboratively with the larger STEMSOFT team to share knowledge and drive success
Knowledge and Qualifications
Energetic and enthusiastic with excellent analytical and organizational skills
Demonstrated problemsolving ability and commitment to continuous improvement aimed at enhancing efficiency; exceptional attention to detail
Proficiency with Microsoft Office and/or Google Productivity tools
Preference for: relevant administrative experience supporting a team within a software research environment or biotechnology company; familiarity with general laboratory cGMP and healthcare concepts; interest in the application of information technology to healthcare
#United #LIHybrid #LIJS1
STEMCELL Technologies is a privately owned Vancouverbased biotechnology company that helps power leadingedge life science research around the world. Driven by our love of science and passion for quality we are a company of Scientists Helping Scientistsstanding by our customers to provide the outstanding products technical support and training they need to advance their research. Scientists performing stem cell immunology cancer regenerative medicine and cellular therapy research are among those who rely on our cell culture media cell separation products instruments accessory products and services. Through our many regional offices as well as our distribution centers in Vancouver Seattle Grenoble and Singapore we deliver our innovative specialized products to more than 100 countries. With over 2300 employees globally most with scientific or engineering degrees STEMCELL is proud to be the largest biotechnology employer inCanada.
This is an opportunity to work with highly motivated colleagues in a scienceoriented creative and dynamic environment. We offer a competitive salary excellent benefits and meaningful career development opportunities.
STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canadas Best Managed Companies and operate an ISO 14001certified environmental management system to measure and reduce our environmental impact.
As an equal opportunity employer STEMCELL is dedicated to ensuring that every employee feels safe valued and respected for who they are. We know that scientific progress and innovation occur when diverse creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zerotolerance policy for any form of discrimination. Selection decisions are solely based on jobrelated factors.
The annual base salary for this job ranges from:
$56270.00 $76100.00STEMCELL determines an individuals pay within the range based on multiple factors including experience education jobrelated skills and equity within the team or organization. For jobs that are eligible for sales incentives the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary STEMCELL offers a comprehensive total rewards package including health benefits retirement savings and more.
NOTE: STEMCELLsvaccination policy requires that all candidates for this role be fully vaccinated against COVID19 (including boosters) as currently recommended or required by local health authorities and public health orders unless an exemption from this policy is approved through our accommodation request process.
To apply please select the Apply button below. You will then be directed to a login screen asking you to set up an account which is required to apply.
Required Experience:
IC
Employment Type
Full-Time
