Customer Support Team Leader - Copy
Customer Support Team Leader - Copy
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Job Description
ABOUT US
As Australias largest independent Fleet Management solutions provider our success lies in our passion and desire to provide innovative and tailored fleet management and leasing solutions to a broad range of clients nationally.
Our team of industry professionals play a fundamental part in this journey and we are actively looking for dynamic and motivated individuals to join the Fleetcare Family.
Description
ABOUT THE ROLE
We are currently looking for a Customer Support Team Leader who will ensure our valued clients have the best customer experience every time.
Based at our wellappointed Wangara Head Office your days will be varied and you will be well supported by the wider Fleetcare Team to ensure your teams success. You will be responsible for:
- Managing the daytoday tasks of the Customer Support and RegistrationTeams by providing clear direction guidance coaching and training including performance management.
- Collaborating with other areas of the business to find client centered solutions.
- Supporting your teams as they perform a varied range of daytoday vehicle management tasks including answering customer queries via phone email and live chat crash management insurance registration management supplier management and sales.
- Ensuring adherence to client specifications and requirements.
- Actively taking responsibility as the key point of contact for resolving escalations.
- Actively monitoring and improving internal processes and procedures.
- Team scheduling to ensure phone system coverage during hours of operation and leave.
Skills And Experiences
WHAT YOU NEED TO SUCCEED
To be considered you will demonstrate:
- Experience in leading successful teams within the customer service space.
- Ability to build effective working relationships with clients suppliers and internal stakeholders.
- Confident communication skills including phone and email correspondence.
- Strong administration skills and confidence when handling a wide range of tasks and duties.
- Sound time management skills with the ability to prioritise tasks and deadlines.
- Attention to detail with a keen eye for process improvement.
- Solutions orientated approach and ability to think outside the box.
- Eagerness to learn and willingness to coach others.
- Intermediate IT skills including CRM systems and MS Office are desired
- Flexible availability for work between 5am5pm AWST.
Whilst not essential experience in fleet sales or associated industries will also be highly regarded.
WHAT WE OFFER
As part of the Fleetcare family you will enjoy the best of both worlds with all the advantages of working for a large corporate business combined with a family feel of a smaller organisation.
Working with a large team of industry professionals you will be surrounded by creative thinkers innovative problem solvers and customer focused individuals who strive to deliver excellence every day.
Benefits also include:
- Full product and service training provided
- Genuine commitment to investing in you with ongoing learning and development opportunities
- Access to a professional and personal development library of resources
- Uniform allowance
- Wellbeing program
- Novated Leasing
- Birthday Perks
- Supportive culture including Employee Assistance Program
- Exceptional office facilities located in Wangara
- Breakfast coffee healthy snacks weekly fruit delivery and more
- Fun team environment
- Flexible WFH options
- Monday to Friday hours
If this sounds like an environment where you will thrive apply now to join our family.
If this role isnt quite right for you but you recognise how your skills experience and positive energy can become part of our next success check out our website forall current vacancies and how to register for our talent pool.
www.fleetcare/aboutus/jointhefamily
Fleetcare is an equal opportunity employer and encourages applications from a culturally diverse background.
Note: Shortlisted candidates will be required to undergo preemployment background checks
Employment Type
Full-Time
