Sales Support & Customer Success Manager (m/w/d)
Sales Support & Customer Success Manager (m/w/d)
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Job Description
Do you enjoy handling customer inquiries preparing technical information and providing operational support to the sales team Are you proactive solution-oriented and you love being part of a well-coordinated team Then youre exactly who were looking for!
As part of our internal sales team you will support our Key Account Managers in managing our clients from the industrial sector. You will be the first point of contact for inquiries prepare offers coordinate internally with technical and logistics departmentsand ensure behind the scenes that our solutions reaches the customer quickly precisely and reliably. In this role you organize you manage and you are a service provider for our demanding customer relationships.
This is the job:
- Development of the business with our existing customers and identify new opportunities
- Creation and updating sales offers as well as maintaining all relevant offer and order data in the ERP-system
- Building an information network with our application engineers to ensure customer inquiries are reflected and providing clear technically sound feedback to customers
- As a central point of contact for our customers you will accompany the entire processfrom offer creation to order completionand ensure smooth order processing and shipping
- Working with the CRM system and continuously optimizing processes in collaboration with the sales team
- Operational support in key account management and contributing to strategic development
- Participation in campaigns trade fairs and sales-related activities
- Creation and maintenance of reports in sales controlling to ensure transparency of processes and results
- Support in contract management as well as internal documentation
This is you:
To successfully handle these exciting and varied tasks you should bring the following qualifications and attributes:
- Completed commercial or technical apprenticeshipideally with experience in internal sales or technical customer service
- Good technical understanding and the ability to present complex information in a structured and customer-friendly manner
- Confident handling of CRM systems MS Office and ideally ERP solutions
- Strong organizational skills with an eye for detail and a passion for clear processes
- Excellent communication skillsboth written and spoken both English and German
- Service-oriented approach with the ambition to ensure customer satisfaction
- A team player attitude able to connect information internally and think ahead
- Initiative and enthusiasm for shaping structures and driving things forward
What we offer you:
- A central role in internal sales:You are the link between customers sales and internal teamsyour work makes a real difference!
- Varied tasks:From preparing offers to completing orders you actively shape processes and contribute your own ideas.
- Team spirit & appreciation:Youll join a motivated collegial team with open communication and mutual support.
- Modern working conditions:Flexible working hours 30 days of vacation and a permanent contract ensure a healthy work-life balance.
- Individual development:We support your personal and professional growth through targeted training and further education.
- Attractive location: Our office is centrally located in Munich and easily accessibleideal for team interaction and joint activities.
- Job security:We offer you a long-term perspective in a successful growing company.
Ready to help us shape the future of tribology together
Become part of our teamwe look forward to meeting you!
Optimol Instruments Prftechnik GmbH
Katharina Khnlein
Internet:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
