Customer Succes Manager
Customer Succes Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company: Altura
Role: 12X) Customer Success Manager
Location: Amsterdam
Language: Dutch native
WFH policy: 2 days office (Monday Friday mandatory)
Industry: RFP Tech
Size and functions of local team:
34 CSMs (incl. Joram Head of) total office 50fte.
Role description:
Currently operational CSM role looking to pivot to commercial CSM strategy.
110 clients in total so 2030 per CSM. QBRs Onboarding renewals adoption and soon also more focus on upsell/cross sell.
Target on NRR.
Improve processes/toolings very open to input on best practices.
Unique about the company (that you dont read online (USPs to the candidate):
They help a bidmanager from AZ with all their day to day by far best platform in this industry. Their clients are raving about the product capabilities. Vision of the CEO is to become the Gong of tender management.
Growing internationally
Opportunity to shape a new way of CSM > Altura is an AI solution and they also like the AI way of working
Must haves:
Startup experience (OR genuinely able to deal with ambiguity and uncertainty)
SaaS/Tech CSM Experience
Minimum of 24 years of CSM experience
Intelligence likable EQ strong in prioritizing tasks
Nice to haves:
Amsterdam Area
AI Savvy/process orientated
Salary range & secondary benefits:
Up to 80K basis 8K commission uncapped Stocks (TO BE CONFIRMED)
Hiring process:
First call Olivia
Meeting Joram (Hiring Manager)
Call with colleague online
QBR Mock call F2F
Cultural check (Matthijs CEO) F2F
They will combine mock call cultural check F2F.
Required Experience:
Manager
Employment Type
Full Time
