Enterprise Support Manager ES - EMEA - Germany
Enterprise Support Manager ES - EMEA - Germany
Posted on :
07-04-2025
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1 Vacancy
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Job Description
As an increasing number of large enterprises move their critical systems to the cloud we are in need of highpowered technical leaders to help Amazons largest and most strategically important customers navigate the operational challenges of cloud computing. You will work with our toptier customers supporting the software development lifecycle for cloud services operations management of active services and business relationships with AWS.
In this role you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Amazon Web Services with one of our largest customers. You must possess management and customerfacing skills that enable you to represent AWS well within a customers environment and drive discussions with senior personnel regarding incidents tradeoffs best practices and risk management. You should also have a demonstrated ability to think strategically about business product and technical challenges as you help our customers take advantage of the efficiencies cost savings and quick innovation available only in the cloud.
As Enterprise Support Manager you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer helping to plan review and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWSs largest application workloads. You will lead operations reviews both internally and with your customers while constantly seeking ways to improve your customers AWS experience. In this role you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.
Every day will bring new and exciting challenges on the job while you:
Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Help Enterprise customers define IT and business processes that work well with cloud deployments
Engage with Director and CLevel executives to translate business needs into technical and operational plans
Work with AWS executive leadership to influence the product roadmap
Provide detailed reviews of service disruptions metrics detailed prelaunch planning
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts and enterpriselevel customers.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Analyze and present operational reviews to customer leadership
4 years leading technical teams
6 years of experience in direct customer engagement with a focus on support to senior executives (Vice President and Clevel)
Have a track record of effectively leading technical teams
Estimated 25 travel requirement
Experience scaling an organization through rapid growth or expansion
Previous experience in technical account management business relationship management or consulting
Experience in Retail Consumer Packaged Goods Automotive Manufacturing industry is a plus
Previous experience managing a budget or P&L
An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
Proficient in communicating complex ideas either with the written word or in presentations
Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
A degree in an STEM field is a plus; an MBA is a big plus
Experience with AWS service offerings
Meets/exceeds Amazons leadership principles requirements for this role
Meets/exceeds Amazons functional/technical depth and complexity for this role
Fluent in German language
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
In this role you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Amazon Web Services with one of our largest customers. You must possess management and customerfacing skills that enable you to represent AWS well within a customers environment and drive discussions with senior personnel regarding incidents tradeoffs best practices and risk management. You should also have a demonstrated ability to think strategically about business product and technical challenges as you help our customers take advantage of the efficiencies cost savings and quick innovation available only in the cloud.
As Enterprise Support Manager you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer helping to plan review and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWSs largest application workloads. You will lead operations reviews both internally and with your customers while constantly seeking ways to improve your customers AWS experience. In this role you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.
Every day will bring new and exciting challenges on the job while you:
Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Help Enterprise customers define IT and business processes that work well with cloud deployments
Engage with Director and CLevel executives to translate business needs into technical and operational plans
Work with AWS executive leadership to influence the product roadmap
Provide detailed reviews of service disruptions metrics detailed prelaunch planning
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts and enterpriselevel customers.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Analyze and present operational reviews to customer leadership
4 years leading technical teams
6 years of experience in direct customer engagement with a focus on support to senior executives (Vice President and Clevel)
Have a track record of effectively leading technical teams
Estimated 25 travel requirement
Experience scaling an organization through rapid growth or expansion
Previous experience in technical account management business relationship management or consulting
Experience in Retail Consumer Packaged Goods Automotive Manufacturing industry is a plus
Previous experience managing a budget or P&L
An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
Proficient in communicating complex ideas either with the written word or in presentations
Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
A degree in an STEM field is a plus; an MBA is a big plus
Experience with AWS service offerings
Meets/exceeds Amazons leadership principles requirements for this role
Meets/exceeds Amazons functional/technical depth and complexity for this role
Fluent in German language
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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