Enterprise Systems Support Technician Africa Region - CIMMYT
Enterprise Systems Support Technician Africa Region - CIMMYT
Posted on :
19-06-2025
Employer Active
1 Vacancy
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Job Description
1. User Support.
- Provide first-level support to enterprise system users and ensure timely issue resolution.
2. Training & Onboarding.
- Support onboarding and training of new staff on system usage.
3. Issue Management.
- Log track and escalate issues using the ticketing system.
4. Documentation.
- Create and maintain user documentation and reference guides.
5. Access Management.
- Handle role assignments and access requests in accordance with policy.
6. Testing & Rollout.
- Participate in UAT and support system/module rollouts.
7. Regional Support.
- Travel to country offices to deliver onsite support and training.
Requirements
- Bachelors in IT Business Information Systems Computer Science or related field
- Certification in Microsoft Dynamics 365 or ERP systems
- ITIL Foundation or equivalent certification preferred
- Familiarity with ERP tools Icertis and ticketing systems
- Strong troubleshooting and diagnostics skills
- Understanding of business functions (HR Finance Procurement Grants)
- Excellent communication and interpersonal skills
- 5 years in enterprise systems support
- Experience working in multicultural multi-country contexts
- Familiarity with Microsoft tools (Teams SharePoint Office 365).
Bachelor's in IT, Business Information Systems, Computer Science, or related field Certification in Microsoft Dynamics 365 or ERP systems ITIL Foundation or equivalent certification preferred Familiarity with ERP tools, Icertis, and ticketing systems Strong troubleshooting and diagnostics skills Understanding of business functions (HR, Finance, Procurement, Grants) Excellent communication and interpersonal skills 5+ years in enterprise systems support Experience working in multicultural, multi-country contexts Familiarity with Microsoft tools (Teams, SharePoint, Office 365).
Employment Type
Full Time
Key Skills
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