Member Support Specialist
Member Support Specialist
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Job Description
Rocket Carwash is reaching new heights with an electrifying pace of expansion! Breaking into four new states last year marked a pivotal start to an exciting journey with limitless possibilities on the horizon. By joining Rocket Carwash youll collaborate with a team that reshapes industry benchmarks. Were not just disrupting the industry; were setting a new standard. Our exceptional growth is a testament to our teams unwavering dedication. Our success is a result of our people rooted in relentless energy positivity and a customercentric approach continuously innovating to set us apart. Experience a realm where the boundaries of personal and professional growth simply do not exist!
At Rocket were not just offering a job were providing an opportunity for personal and professional growth. Were committed to supporting you as an individual while you gain valuable life experience and develop skills that will benefit your future.
If youre ready to join a team of passionate individuals who take pride in greeting guests with a smile we encourage you to apply for the Member Support Specialist position.
Come be a part of something special & invest in yourself today!
Primary Responsibilities:
- Uphold the Rocket Guest Service Expectation Model by consistently presenting a positive and friendly image warmly greeting customers with a smile addressing them by name executing operational fundamentals with excellence and extending a genuine invitation to return all to create a personalized and memorable experience.
- Build memorable connections with both current and potential members by checking in on their experience throughout their visit.
- Prepare vehicles before they enter the wash tunnel following all Standard Operating Procedures paying special attention to hardtoclean areas and clear hand signals to ensure a smooth and efficient process.
- Conduct routine parking lot checks to ensure member carts are fully stocked with fresh towels and cleaners for interior use.
- Maintain a clean and organized location. Complete all necessary sidework housekeeping tasks and any additional duties assigned by a manager or supervisor to maintain operational excellence.
- Work as a member of a team in an environment where collaboration and a positive attitude are keys to driving success
- Maintain awareness and compliance with all safety regulations and policies.
- May be asked to perform basic to intermediatelevel technology tasks.
- Perform other duties as assigned by leadership.
- Treats others with respect and dignity at all times.
We are looking for someone who
- Operates with a high level of professionalism and integrity
- Conveys positivity and leads by example
- Has excellent communication and interpersonal skills
- Has the ability to work in a dynamic fastpaced environment
- Has an eagerness to learn and adapt to new tasks and responsibilities
- Is team oriented and dependable
- Embraces opportunities for learning and growth within the company
Position Requirements:
- Must be at least 16 years old; students are welcome and encouraged to apply!
- Individually lift objects off the ground weighing up to 50 pounds
- Safely work with a team to lift and maneuver items weighing up to 100 pounds
- Stand walk or sit for long periods of time (up to 8 hours)
- Mobility to work in areas that require kneeling crouching or crawling
- Ability to work outside in varying weather conditions
- Be available to work various shifts and holidays based on the needs of the business
No prior experience No problem! We provide all the necessary training and tools you need to succeed. If youre excited about joining a team that values growth learning and creating exceptional experiences wed love to hear from you!
Required Experience:
Unclear Seniority
Employment Type
Hourly
