Technical Support Engineer NOC - South East
Technical Support Engineer NOC - South East
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Job Description
Technical Support Engineer (NOC)
- Technical Support Engineer (NOC)
- Redhill Surrey
- Candidates must be eligible for SC Clearance
- c32000 per year 3.5K (ShiftAllowance)
- 25 days holiday plus Bank Holidays Bonus Pension Life Insurance Medical Insurance etc.
Skills and Experience:
- Possess a keen commercial awareness with ability to work on own initiative and unsupervised.
- To be a key element of Technical Support as part of a global team assisting in the training mentoring for the shift aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively.
- To be a committed and proactive Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio 24 hours/365 days a year.
- Ability and willingness to continuously learn and support new systems and services.
- Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work.
- Excellent customer service skills and ability to interact with customers both on the phone and in meetings.
- Customer Service / Network Operations experience.
- Technical Engineering experience.
- Previous experience working with the MOD is desirable.
- Inmarsat and/or VSAT operational service or technical experience.
- Indepth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable.
- Practical experience of IP networking (CCNA/JNCIA etc. is highly desirable.
The Opportunity:
My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts. In this role you will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment and you will also be covering IT Networks Firewalls Satellite antenna systems and web traffic filtering rules. You will also monitor operate and maintain the internal systems and databases within the Global Customer Support Centre ensuring proactive management of process and procedures for the benefit of other team members and their customers.
Applications:
To learn more about our client and this great opportunity on offer working as a Technical Support Engineer (NOC) based in Surrey please call and speak with John Noonan here at ISR Recruitment on 0or please email me a copy of your very latest CV and Ill call you back to discuss the role in more detail.
Please call and speak to John Noonan here at ISR on 0to learn more about our exciting client based in Redhill Surrey and their ongoing growth plans
Employment Type
Full-Time
