Help Desk Support I
Help Desk Support I
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Job Description
Job Description Help Desk Support I
System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation business value and competitiveness. For over 24 years our focus on becoming a trusted partner to each client has allowed us to become a $230MM company with a pool of over 1900 associates who cover the full spectrum of IT expertise. We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.
Why System Soft Technologies
Job Summary:
We are looking for a competentHelp Desk Support Ito provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customeroriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business.
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problemsolving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Followup and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Qualifications:
- Proven experience as ahelp desk technicianor other customer support role
- Tech savvy with working knowledge of office automation products databases and remote control
- Good understanding of computer systems mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customeroriented and cooltempered
- BSc/BA in IT Computer Science or relevant field
System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin disability status sexual orientation or any other characteristic protected by law.
We are committed to the full inclusion of all qualified individuals. If you are an individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting us at
Required Experience:
Junior IC
Employment Type
Full-Time
