IT Service Desk - Hybrid Setup
IT Service Desk - Hybrid Setup
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Salary Not Disclosed
1 Vacancy
Job Description
Work Setup: Hybrid Setup (1x week onsite in BGC Taguig)
Shift Schedule: Morning/Mid/Night Shift
Requirements:
- Proficient in English and German (written & oral)
- Must be a Philippine Citizen & resident
- 1 year of Service Desk experience
- Also open to Fresh Graduates preferably in IT
- Technical Knowledge: AD Office365 SAP Hardware and Software support Infrastructure Services (Server and Network) ITSM Tools (BMC Helix).
- Process Knowledge: Familiar with or experienced in non-technical concepts such as the ITIL Framework customer service principles etc.
Job Description:
- Incident Management: Escalate IT-related issues reported by end-users across supported company locations through phone email chat or ticketing systems. This includes triaging troubleshooting resolving and escalating incidents as needed.
- Request Management: Track and monitor the progress of service requests escalated to other IT support teams.
- Access Provisioning: Review and fulfill IT access requests submitted by end-users escalating to appropriate teams when necessary.
- Access Termination: Review and process IT access termination requests ensuring proper deactivation and escalation when required.
Employment Type
Full Time
