Director HCP Engagement Operations
Director HCP Engagement Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Introduction to role
The Director HCP Engagement Operations is a critical member of Alexions Business Operations team with accountability to lead and manage all HCP Engagement Operations including compliant creation facilitation and management of speaker bureau programming regional sponsorships and Advisory Boards. This role will be responsible for providing strategic direction and successful of all HCP professional engagements and activities in support of the US commercial team. In addition this person will provide strategic support to the business units and brand teams for HCP engagements Congresses Sponsorships in addition to crossfunctional coordination with global and other US partners. This is an officebased role with direct leadership of 5 officebased employees. The expectation for this role is to be in the office a minimum of 3 days per week on average.
Accountabilities
Lead annual needs assessment (ANA) process in partnership with brand teams to define educational need within each disease state; facilitate annual review with senior leadership; facilitate speaker identification selection cultivation and manage agency of record documentation
Direct daytoday management and ongoing development for a 5 person team spread across multiple geographies
Serve as a centralized Commercial resource for the creation of HCP Engagement policy documentation to inform and support brand strategy and launch preparation
Own all operational aspects of HCP Engagements ensuring proper compliance of speaker bureau creation training budget tracking and program closeout across
Develop and build relationships with key HCP engagement stakeholders such as MSLs TLLs and brand teams in each indication
Own daytoday management of external partners and ensure their role in HCP Engagement (e.g. contracting logistics payment etc. is executed flawlessly
Support compliance legal regulatory and/or other internal functions as needs arise (e.g. internal/external audits policy creation etc.
Partner crossfunctionally to identify opportunities to streamline HCP Engagement Operations through standardized processes innovative technology and/or centralized vendors
Play an active role in leading the broader Business Operations & Commercial Effectiveness team driving an inclusive and SpeakUp culture.
Essential Skills/Experience
Minimum of 10 years of biopharmaceutical experience with at least 5 years in commercial operations (e.g. marketing operations HCP Engagement) Quality regulatory or compliance functions
Bachelors Degree in relevant field (e.g. business quality regulatory marketing operations etc.
Ability to travel up to 25 of the time including internationally within North America (e.g. 3 days midweek once per month between Alexions Boston New Haven and/or Mississauga Ontario Canada sites)
Demonstrated strategic capabilities and ability to work effectively in complex and rapidly changing environments
Strong knowledge of current healthcare compliance including compliance with applicable laws regulations and pharmaceutical industry codes
Demonstrated experience managing complex operations in a highly regulated and regularly audited environment
Demonstrated experience in creating training deploying and managing policies for fieldbased and/or headquarters employees
Proven success in choosing onboarding and managing external strategic vendors / partners
Strong project and process management skills along with the ability to work on multiple tasks and to prioritize effectively
The duties of this role are generally conducted in an office environment. As is typical of an officebased role employees must be able with or without an accommodation to use a computer; engage in communications via phone video and electronic messaging; engage in problem solving and nonlinear thought analysis and dialogue; collaborate with others; maintain general availability during standard business hours
Desirable Skills/Experience
MBA Preferred
Exposure to partnering with compliance legal and/or regulatory functions to build deploy and maintain policies
Demonstrated track record of commercial success in positions with progressive responsibilities
Strong analytical skills both quantitative and qualitative
Experience managing a team located across multiple sites / geographies
When we put unexpected teams in the same room we unleash bold thinking with the power to inspire lifechanging medicines. Inperson working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
Joining Alexion means embracing an opportunity where work isnt ordinary. We are a beacon in the global Biopharmaceutical landscape. Our closeness to patients brings us closer to our work and closer to each other. Combined with our brave pioneering spirit we are truly unique in R&D and healthcare. At Alexion grow and innovate in a business with a rapidly expanding portfolio. Enjoy the vibe entrepreneurial spirit and autonomy of a leading biotech. Youll join an energizing culture where people build connections to explore new ideas and learn. As an important member of our commercial team youll be meeting the needs of some of the most underserved patients in the world. You will be empowered with tailored development programs designed not just for skill enhancement but for fostering a deep understanding of our patients journeys. Youre supported by exceptional leaders ready to lift you in marketing compliance and beyond.
Ready to make a difference Apply now!
Date Posted
27Mar2025Closing Date
17Apr2025Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment training compensation promotion and other terms and conditions of employment based on race color religion creed or lackthereof sex sexualorientation age ancestry national origin ethnicity citizenship status marital statuspregnancy (including childbirth breastfeeding or related medical conditions) parental status (including adoption or surrogacy) military status protected veteran status disability medical condition gender identity or expression genetic information mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin aninteractive dialogue with Alexion regarding an accommodation please contact . Alexion participates in EVerify.
Required Experience:
Director
Employment Type
Full-Time
