Director Customer Business Development
Director Customer Business Development
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Job Description
Summary
Applies knowledge of market needs business development and customer service to provide compelling products value propositions and excellent service to NYPA customers. Engages in customer strategy planning and retention strategies. Develops new products to meet customer needs aligns with the organization for implementation and manages P&L. Leverages technical sales expertise to forge strategic business relationship with NYPA customers to promote organizational awareness profitable business and clean energy solutions. Translates knowledge of energy industry and market trends to position NYPA as trusted energy advisor to enable customers to make informed decisions anticipate their needs manage intake screening and provide optimal solutions. Uses data analytics to review/report on customer retention enhance relationships with high value clients and identify new business opportunities.
Develops medium to long-range sales plans and prepares strategies to protect grow and diversify the relationship with a defined group of existing customers. Identifies and manages interactions with assigned groups of existing customers to identify cross/up and repeat sales opportunities. Resolves problems and ensures customers receive high quality customer service and develops client retention and growth plans and strategies for developing profitable business with assigned accounts. Reviews and reports on customer retention business opportunity and market trends. #Li-VB1
Responsibilities
- Directs team on managing NYPAs various power supply and grant programs that help various customers throughout the state.
- Works with team to ensure that customers are meeting all contractual requirements such as energy efficiency audits job/capital investment commitments contract extension process etc.
- Representation of NYPA at meetings with local and state government customers and interagency meetings.
- Develop executive to executive level interations that build NYPAs status as a trusted energy advisor.
- Direct staff on managing and maintaining key accounts throughout the state of New York.
- Provide leadership and guidance to the Key Account Management team by linking professional development and performance to key performance indicators that support NYPAs VISION2030 goals.
- Manage the Key Account Management teams advancement of NYPAs and State goals around renewable energy to meet objectives.
- As applicable work with internal and external stakeholder to advance renewable energy efficiency projects and electric transportation solutions to targeted customers in support of energy reduction goals.
- Manage alignment between customers and NYPA project development to assure that customers receive products and services that they need and NYPA is successful in delivering those products and services.
- Directs experienced managers and professionals by focusing on the professional development of team members through coaching and mentoring.
- As applicable exercises independent judgment in business development by formulating strategies and plans to support and grow sales goals and key performance indicators.
- Responisbile for Key Account Management team leveraging resources offered by NYSERDA local utilities and many other public and private resources to complement NYPAs programs.
- Manages staff including performance reviews salary administration succession planning and resource balancing.
Knowledge Skills and Abilities
- Has expert level knowledge within key accounts.
- Requires strong management and leadership knowledge to lead team.
- Understand labor contracts and/or employee relation practices.
- Focuses on policy and strategy implementation for short-term results (1 year or less).
- Knowledge of various recurring revenue models based on services is required.
- Knowledge and perspective for the full energy services marketing development and delivery functions.
- Influences others outside of own team regarding policies practices and procedures.
Education Experience and Certifications
- Bachelors Degree required.
- Bachelors Degree in Business Administration Marketing Finance Engineering is preferred.
- Masters Degree is preferred.
- Minimum of 7 years energy experience with specific emphasis on customer engagement/account management is required.
- Minimum of 3 years direct management experience. New economic business development experience is required.
Physical Requirements
Ability and willingness to travel up to 25% within the state of New York.
The New York Power Authority is committed to providing fair competitive and market-informed compensation. The estimated salary range for this position in Albany NY office is $136000 - $187000 and $157000 - $215600 for this position in the White Plains NY office.
The New York Power Authority and Canal Corporation believes that diversity equity and inclusion drive our success and we encourage women people of color LGBTQIA individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply. As an equal opportunity employer NYPA/Canals is committed to building inclusive innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color creed/religion national origin citizenship or immigration status age disability military status gender/sex sexual orientation gender identity/expression pregnancy and related conditions familial/marital status domestic violence victim status predisposing genetic characteristics arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates disabilities pregnancy-related conditions religious observances/practices and/or domestic violence concerns. To request an accommodation please email.
Required Experience:
Director
Employment Type
Full Time
