CRM Specialist TheySheHe

If youre here its because youre looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a nonvanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastestgrowing multicategory app connecting millions of users with businesses and couriers offering ondemand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

We are looking for someone to join our Rider CRM team within the Rider Experience team. We are a team dedicated to crafting and implementing longterm lifecycle strategies designed to engage riders with our app and drive incremental business results. As a CRM Specialist you will be an integral part of a team that thinks big continuously pushing the boundaries to deliver impactful communication strategies that align with our companys.

THE JOURNEY

• Assist in Developing Riders Communication Strategies: Support in creating and executing CRM communication strategies aimed at engaging riders. Help improve rider retention and satisfaction by contributing to the design and implementation of communication plans that align with the teams goals.
• Contribute to CRM Project Management: Help manage communication projects from start to finish. Youll coordinate with other teams track timelines and ensure that communication initiatives are delivered on time contributing to the success of the Logistics Clusters objectives.
• Collaborate with CrossFunctional Teams: Work closely with the Logistic and other teams to ensure communication efforts are wellcoordinated.
• Optimize Rider Communications: Assist in continuously improving and personalizing communications based on datadriven insights.
• Performance analysis: Track campaign results conduct A/B testing and leverage data insights to continuously improve performance across all channels.

WHAT YOU WILL BRING TO THE RIDE

• 1 year of experience in marketing automation lifecycle management or CRM campaign .
• Experience implementing customer lifecycle stages and working with CRM platforms (Braze knowledge is a plus)
• Demonstrated ability to tackle challenges headon managing projects effectively and delivering results even when faced with obstacles.
• Strong Prioritization and Organizational Skills
• Proficiency in using Excel for data analysis selfassessment of campaigns and strategy support. You are comfortable working with datasets to derive actionable insights that complement the teams broader analytical work.
• A strong analytical mindset with the ability to craft and execute endtoend communication strategies that are datadriven and aligned with business objectives.
• The ability to thrive in a dynamic environment balancing attention to detail with the need for quick . You work well under pressure and maintain a positive collaborative attitude.

Creativity: A creative approach to problemsolving and communication strategy development bringing innovative ideas to the table.
We believe driven talent deserves:

• Topnotch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation food and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and officebased nursery.
• Online therapy and wellbeing benefits to ensure your mental wellbeing.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!