IT Tech Lead B2C - CRM

We re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. The intent is to help every smoker to stop or switch to a less harmful alternative. This is our smoke free future mission. As we transform our industry so we are transforming our business to be more consumer focused innovative forward leaning and agile. The IT Analyst CRM acts as a tech lead in the Salesforce Marketing Cloud (including personalization) domain and you will play a crucial role in our IT B2C Solution Delivery team ensuring the successful implementation and optimization of our B2C CRM solution.

ACCOUNTABILITIES

• Understand and promote the IT Service delivery model IT processes and IT portfolio of solutions.
  
• Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications.
  
• Lead the technical team in the design development and implementation of Salesforce Marketing Cloud solutions.
  
• Provide technical expertise and guidance on Salesforce Marketing Cloud (including Personalization) best practices and industry standards.
  
• Ensure the quality and performance of CRM/Personalization solutions through rigorous testing and validation.
  
• Apply relevant principles practices procedures and standards in order to achieve quality and compliance of solutions and services.
  
• Stay updated with the latest Salesforce and SFMC features releases and trends.
  
• Drive collaboration and knowledge sharing with colleagues in IT and other functions on matters such as applicable principles practices standards procedures and guidelines efficient use of tools and technologies.
  

REQUIREMENTS

• 5 years of experience in Information Technology or Business function.
  
• Salesforce certifications (e.g. Salesforce Marketing Cloud Consultant Salesforce Administrator)
  
• Experience in B2C digital marketing IT; B2C CRM solution implementation
  
• Experience with other Salesforce products and services.
  
• Proven experience with Salesforce including hands-on experience with Salesforce Marketing Cloud (SFMC).
  
• Strong understanding of SFMC architecture data models and integration capabilities.
  
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
  
• Ability to work independently and as part of a team in a fast-paced environment.
  
• Willingness to learn and adapt to new technologies and platforms.
  

Education

• University degree in Computer Sciences / Information Systems
  
• University degree in Engineering / Business Administration with additional certificates degrees or experience in IT.
  

We re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. The intent is to help every smoker to stop or switch to a less harmful alternative. This is our smoke free future mission. As we transform our industry, so we are transforming our business to be more consumer focused, innovative, forward leaning, and agile. The IT Analyst CRM acts as a tech lead in the Salesforce Marketing Cloud (including personalization) domain, and you will play a crucial role in our IT B2C Solution Delivery team, ensuring the successful implementation and optimization of our B2C CRM solution.

ACCOUNTABILITIES

• Understand and promote the IT Service delivery model, IT processes and IT portfolio of solutions.
  
• Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications.
  
• Lead the technical team in the design, development, and implementation of Salesforce Marketing Cloud solutions.
  
• Provide technical expertise and guidance on Salesforce Marketing Cloud (including Personalization) best practices and industry standards.
  
• Ensure the quality and performance of CRM/Personalization solutions through rigorous testing and validation.
  
• Apply relevant principles, practices, procedures and standards in order to achieve quality and compliance of solutions and services.
  
• Stay updated with the latest Salesforce and SFMC features, releases, and trends.
  
• Drive collaboration and knowledge sharing with colleagues in IT and other functions, on matters such as applicable principles, practices, standards, procedures and guidelines, efficient use of tools and technologies.
  

REQUIREMENTS

• 5+ years of experience in Information Technology or Business function.
  
• Salesforce certifications (e.g., Salesforce Marketing Cloud Consultant, Salesforce Administrator)
  
• Experience in B2C digital marketing IT; B2C CRM solution implementation
  
• Experience with other Salesforce products and services.
  
• Proven experience with Salesforce, including hands-on experience with Salesforce Marketing Cloud (SFMC).
  
• Strong understanding of SFMC architecture, data models, and integration capabilities.
  
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
  
• Ability to work independently and as part of a team in a fast-paced environment.
  
• Willingness to learn and adapt to new technologies and platforms.
  

Education

• University degree in Computer Sciences / Information Systems
  
• University degree in Engineering / Business Administration with additional certificates, degrees or experience in IT.