Account Director
Account Director
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$ 100000 - 140000
1 Vacancy
Job Description
As an Account Director you expertly manage and grow client relationships. Clients describe you as an expert and trusted advisorand you use engaging leadership to develop those senior level client relationships. Overall profitability of the business and client satisfaction is on your shouldersbut you have that covered. Most importantly youre a leader to internal multidisciplinary teams who can motivate a team to deliver successful integrated digitalfirst campaigns and programs.
You will:
- Provide strategic direction for clients while overseeing flawless of project work.
- Foster relationships with clients to ensure the effective delivery of projects.
- Lead internal teams and client teams.
- Manage financials for the client and lead internal financial reporting/forecasting.
- Develop and deliver organic growth within accounts.
- Deliver metrics on the quality of the relationship and the product provided to accounts.
- Ensure all Statements of Work are drafted documented accurate and implemented.
- Foster relationships across the multidisciplinary teams within the agency and across our agency partners.
- Mentor and coach team members while motivating and leading overall project teams.
- Define and implement best practices at the business unit level.
- Contribute to overall development of the Client Services department.
You have:
- 510 years of Account Management experience in agencies with a strong focus on digital/performancebased work.
- Exceptional written and verbal communication skills often interacting with seniorlevel clients.
- Ability to multitask across multiple concurrent projects with a high volume of deliverables within each work stream.
- Experience managing digital projects on behalf of clients in the technology or B2B sectors.
- Entrepreneurial spirit comfortable moving forward with limited information/direction
- Experience working with complex project and complex clients delivering annual services revenues in excess of $5MM.
- A solid understanding of usercentric digital product design.
- Competency managing complex teams and matrixed client relations.
- Solid experience formulating and driving longterm strategic account plans strategies and roadmaps.
- Ability to react quickly assess and implement solutions.
- Advanced negotiation communication writing and organization skills with an outstanding attention to detail.
- Proven leadership skills to motivate distributed teams and ability to dive into solutioning where needed.
- Patience to work with others using tact and good judgement.
- Must be able to deal with others using tact and always exhibiting good judgment.
What We Offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation compassionate leave sick days and flex days
- Access to online services for families and new parents
- Extensive winter holiday office closures
- Diversity and Inclusion Board with 12 affinity groups
- Internal learning and development programs
- Enterprisewide employee discounts
Our new hires & employees are the future of our organization and we want to set you up for longterm success. In an effort to do so we expect our team to work from an office a minimum of 3 days a week.
Salary Range
$100000 $140000 USD
Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. If you are an individual with disabilities who would like to request an accommodation please reach out to .
We are committed to fostering diversity equity and inclusion within our candidate pools.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmassand. We will not use apps such as Facebook Messenger WhatsApp or Google Hangouts for communicating with you. We will never ask you to send us money technology or anything else to work for our company. If you believe you are the victim of a scam please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: Canada based: U.K. based:https://www/consumerprotectionrights
If Costa Rica based: Experience:
Director
Employment Type
Full Time
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