Key Account Manager - IT Solutions
Key Account Manager - IT Solutions
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Job Description
Key Account Manager - IT Solutions
Role Summary
We are seeking an experienced Key Account Manager with 15 years of expertise in managing high-value client relationships across Mumbai/Delhi. The role involves driving revenue growth by nurturing long-term partnerships understanding client needs and delivering tailored solutions.
Key Responsibilities
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Build and manage strong trust-based relationships with key clients.
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Act as the single point of contact between clients and internal teams.
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Identify and deliver customized solutions aligned with client goals.
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Resolve client issues promptly to ensure satisfaction and retention.
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Collaborate with cross-functional teams (sales marketing logistics).
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Drive upselling renewals and new business opportunities.
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Monitor account health and prepare reports on growth and risks.
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Negotiate and manage contracts ensuring timely deliverables.
Key Skills
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Client Relationship Management Ability to build and retain strategic client partnerships.
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B2B Sales & Negotiation Strong experience in managing large deals and client contracts.
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Cross-functional Collaboration Coordinate effectively across internal departments.
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Sales Forecasting & Reporting Skilled in tracking performance and delivering insights.
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Communication Skills Clear persuasive and fluent in English (and other languages preferred).
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CRM & Tools Proficiency in MS Office and CRM platforms.
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Problem Solving Solution-driven with a focus on client satisfaction.
Employment Type
Full-time
