Intake Addiction Worker - Residential Treatment

At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion Inclusion Justice Dignity and Hope. And we have fun!

Sounds pretty great doesnt it It is!

The Residential Treatment Programs support individuals who require one of the most intensive levels of addiction treatment. It is intended for individuals who wish to make changes around their substance use.

We are currently seeking a qualified and dedicated individual to join our team as an Intake Addiction Worker. In this role you will play a crucial part in supporting the Residential Treatment programs by completing screenings and assessing eligibility for program managing waitlists and providing support to participants in navigating the application process. Candidates should demonstrate strong administrative skills showcasing organizational and multitasking abilities with a commitment to providing compassionate care.

** This is a permanent salaried fulltime 37.5 hours per week) position with paid sick time personal days vacation time; group health benefits and defined contribution pension plan.

Schedule is generally daytime hours with one evening shift per week. Valid G class drivers licence and access to a reliable vehicle required. Successful completion of a Police Records Check (Vulnerable Sector) is required. **

Key Responsibilities:

Provide information to participants and/or community members about available services

Provide information to referring organizations about available services for some programs

Facilitate any necessary referrals for Addiction Services programs and/or other necessary services

Support service information seminars and groups as needed for some programs

Review access and update program referrals from central access portals. Create and update records on various internal and partner platforms as required by the program

Establish strong rapport and maintain appropriate professional relationships

Making the initial contact and screening with people requesting service as well as scheduling appointments for some programs

Assess complex situations and make appropriate decisions independently and as part of a team including crisis intervention risk assessment and safety planning as required by the program

Work collaboratively with internal and external partners for some programs

Complete documentation and data entry in accordance with agency and legislative requirements

Maintain confidentiality in compliance with Personal Health Information Protection Act (PHIPA)

Participation and involvement in other programs Addiction Services and broader agency activities

Work both individually and as a member of a team to deliver services

Participate in supervision and team meetings including case consultation and shift change for some programs

Education/Experience:

Minimum College Diploma in Related Field of Study required (i.e. social services social work addictions mental health community development etc.

Minimum 1 year experience in an addictions or social services setting

Knowledge and understanding of the complexities of substances problematic substance use homelessness trauma mental health harm reduction and recovery oriented interventions required

Job Specific Knowledge/Skills:

Sensitivity to and knowledge of issues relating to and impacting on all genders and all marginalized populations

Strong understanding of interpersonal skills and the ability to engage in meaningful conversations to develop rapport with individuals who use substances using a strengthbased approach

Knowledge of and training in substance use including associated health risks

Commitment to stage matched strengths based personcentred quality psychotherapy services

Knowledge of community resources and provincial and/or internal addiction treatment services

Experience working within a nonprofit and/or social services environment

Strong communication and listening skills

Demonstrated capacity for accurate and efficient documentation and computer data entry

Demonstrated ability to calmly problemsolve in a fastpaced sometimes stressful environment Updated December 16 2024

Ability to work independently as well as collaboratively with an interdisciplinary team

Ability to accept and apply feedback and take initiative

Commitment to ongoing professional development and training

Critical Skills:

Commitment to understand and uphold the mission and values of House of Friendship is expected

Exemplary emotional intelligence resilience communication conflict management and problem solving skills required

Ability to work professionally as a team member with staff participants and community members

Experience or strong interest in working with diverse populations including people from various cultural backgrounds income levels and sensitivity to their needs

Experience with and commitment to using an antiracism antioppressive and trauma informed approach to consultation program design evaluations of processes and service delivery

Must be dependable professional flexible a team player and have a positive attitude

Respectful supportive and engaging approach to persons with physical and/or cognitive disabilities addictions mental illness and other life challenges

Excellent project timeline and deadline management skills including skills in logistics planning and detailed record keeping

Required Training/Certifications:

Current Standard First Aid and CPR A certificate

Crisis Intervention Training

Diversity and Inclusion Training

Trauma informed training

Harm Reduction training

Response training

EMHware data base training

SPADAT training for some programs

Working conditions:

Generally daytime hours with flexibility to adjust schedule to meet program needs

Required to work intensively with program participants in emotionally charged situations

Encountering participants at program sites who may be under the influence of alcohol or other and/or experiencing symptoms of mental illness can be expected

Travel within Waterloo Region required for some programs

Compensation:

At House of Friendship we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values House of Friendship is committed to ensuring fair market competitive and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive succeed and have a positive work experience.

House of Friendship compensation practices including our pay grid have been developed using documented leading pay practices in the notforprofit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits:

Time off includes three 3 weeks of vacation 5 personal days and sick credits totaling approximately 12 days per year

Fulltime benefit plan including Extended Health Care (EHC) Dental Group Life Accidental Death and Dismemberment (AD&D) Long Term Disability (LTD) Flexible Spending Account and Employee & Family Assistance Program

We believe strongly in supporting the mental health of our team members including providing access to the Employee and Family Assistance Program $2000 for counselling services and our workplace Wellness and Psychological Health and Safety programs

We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of grades and we base our payment structure on internal determining rate of pay a candidates past related experience will be taken into consideration.

Grade: 4

Min: $22.18

Mid: $25.40

Max: $28.61

House of Friendship is open and inviting to qualified candidates with lived experience.

We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community lets talk.

To apply please submit your resume and cover letter here:

end of day April 14 2025.