Customer Success Analyst
Customer Success Analyst
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Job Description
About the Role
The Customer Success Analyst is a critical team member who will be responsible for delivering efficient implementations and providing ongoing technical support to our existing customers. This is a great opportunity to develop deep product and industry knowledge.
The role is highly analytical and crossfunctional; youll be collaborating closely with Product and Commercial teams to create the bestinclass customer experience for the worlds leading private equity venture capital and alternative investment firms. We know that you can achieve great things early in your career so we take a meritocratic approach to progression.
About Atominvest
Atominvest was founded to revolutionize the world of alternative investment technology by providing cuttingedge software to fund managers investors and intermediaries across private equity credit venture capital real estate and hedge funds.
Led by a team with experience in the private equity VC and asset management industry the company provides a single unified tech stack to enable the worlds top alternative investment managers to efficiently manage their business across all core functions of investing fundraising and operations. Atominvest currently serves some of the leading investors in the world with over >$1trn in assets on the system and 70000 users globally.
What the job involves
Implement customer requirements datasets and workflows into Atominvest
Work alongside Customer Success Managers to onboard customers onto the platform
Drive down time to value by ensuring a smooth transition to ongoing customer lifecycle management
Liaise with Product and Engineering to complete extensive QA testing for new product features and bug fixes
Field support tickets ensuring customers are kept up to date on progress toward resolution
Maintain technical documentation and internal knowledge base
Requirements
Bachelors Degree (or higher) from toptier university
Proven interest in private markets
12 years experience in consulting investment banking private equity or fund administration a plus
Excellent verbal and written communication skills
Strong analytical skills and attention to detail
High degree of proficiency in MS Excel
Comfortable with working with large amount of data
Ability to prioritise tasks regularly communicate progress and meet established deadlines
Team player keen to learn and share ideas
The process
Stage 1: Meeting with a member of our Customer Success Team to discuss your motivations background and dig deeper into your CV as well as talk about our story and where were heading
Stage 2: Complete a short case study and discuss it with members of the Customer Success Team
Stage 3: Final round discussion with our Chief Commercial Officer
Stage 4: Join Atominvest!
What we offer
Competitive compensation (fixed base salary performance incentives on a full time role)
20 days holiday/year bank holidays and a week off for Christmas (on a full time role)
A culture of trust ownership and autonomy in your work
An incredible team of smart and missiondriven people
Fun working atmosphere with lots of coaching
Significant growth opportunities
Companywide socials and events
Required Experience:
IC
Employment Type
Full-Time
