Customer Service Support (Chat Support) - GMT-4 - GMT-8
Customer Service Support (Chat Support) - GMT-4 - GMT-8
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Job Description
At Moon Magic were more than just a jewelry brand were a global 100% online-based boutique that brings authentic ethically sourced gemstone jewelry to customers around the world. With a passionate customer base and a strong digital presence we pride ourselves on combining elegance sustainability and innovation.
Were looking for a reliable and proactive Customer Support Virtual Assistant to take over live chat and social media messaging support for our online brands one of them being a well known 100% online-based gemstone jewelry boutique.
Youll play a key role in representing our voice and ensuring a smooth supportive experience for our customers across platforms.
Tasks
- Respond to customer inquiries via live chat and social media (Instagram Facebook etc.)
- Assist customers with order-related questions product details and general support
- Maintain a positive brand-aligned tone across all communications
- Potentially expand support to additional brands (e.g. SB) as we grow
- Collaborate with internal team members for escalations or FAQs
Requirements
- Proven experience in customer service or virtual assistant roles
- Ideally experience with Zendesk Gorgias or Freshdesk
- Excellent written English and communication skills
- Familiarity with chat tools and social platforms (e.g. Shopify chat Instagram DMs Facebook Messenger)
- Reliable internet and a quiet working environment
- Detail-oriented empathetic and able to work independently
Benefits
- Work from anywhere our team spans the Netherlands Germany Bali the US... maybe youll add a new pin to our map!
- Flexible working hours we trust you to find your flow (we just ask that you join regular team syncs)
- Grow professionally youll learn evolve and develop in your role with mentorship and support
- Creative freedom your input matters and your creativity will be celebrated
- Positive culture were all about empowerment trust and good vibes
- Sparkly perks enjoy up to 50% discount on our stunning jewelry collections
Employment Type
Full Time
