Program Coordinator II - International Registration Plan
Program Coordinator II - International Registration Plan
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Job Description
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System Requirements
Position Summary
Serves the Commonwealth and other jurisdictions as the repository of the International Registration Plan to improve Plan compliance with respect to commercial motor vehicle issues. IRPs fundamental principle is to promote and encourage the fullest possible use of the highway system and understanding.
Duties and Responsibilities
- Understands the Federal Motor Carrier Safety Administration (FMCSA) that enforces datadriven regulations that balance motor carrier (truck and bus companies) safety with efficiency.
- Understand the rules around how businesses are registered with IRS and SOC and be able to guide other departments at the RMV about how business accounts are set up
- Monitor and respond to customers email and voice messages for IRP and FID
- Assist FID department by collecting proof of FID and adding into the ATLAS system
- Assist FID department by reviewing documentation for accuracy and processing business name changes
- Manages the daily attendance of staffing auditing.
- Assisting Manager and staff with transactions data keeping customer assistance support and be the SME for the IRP and FID chat for the Service Centers.
- Monitor staff periodically to ensure calls are being answered in a timely courteous and professional manner monitor completion of workload. Conduct regular staff meetings and 11s with staff to provide timely feedback and encourage active participation in running a successful operation.
- Participates in EPRS reviews escalate problem cases to Manager workflow management of mail by transaction type to stay within SLAs backup to Receiving teller for daily closings monitor employee calls utilizing Five9 process daily transactions as needed manage staff to assist other internal depts. when needed and assisting with training of new hires assign and monitor daily work distributed to staff.
- Provide operational leadership to ensure adequate staffing manage staff performance and the appropriate collection recording and security of Commonwealth revenues
- Harnesses safety information systems to focus on higher risk carriers in enforcing the safety regulations and targets educational messages to carriers commercial drivers and the public.
- Customer assistance support and be the SME for the IRP chat and FID chat for the Service Centers.
- Partners with stakeholders including Federal State and local enforcement agencies the motor carrier industry safety groups and organized labor on efforts to reduce bus and truckrelated crashes.
- Assist the Registration Manager on special projects as needed
Preferred Qualifications
- Knowledge of the methods of general report writing.
- Ability to understand and apply the laws rules regulations policies procedures and guidelines governing the issuance of motor vehicle Certificates of Title and incorporation of business entities with IRS and SOC
- Ability to exercise sound judgment.
- Ability to exercise discretion in handling confidential information.
- Ability to read and interpret legal documents such as decisions briefs opinions and contracts.
- Ability to prepare general reports.
- Ability to explain the provisions of the laws rules regulations procedures guidelines and policies governing assigned unit activities. Ability to analyze and determine the applicability of legal data to draw conclusions and make appropriate recommendations.
- Ability to work independently.
- Ability to gather information through questioning and observing individuals and by examining records and documents.
- Ability to establish rapport and maintain harmonious working relationships with others.
- Ability to interact with people who are under physical and/or emotional stress.
- Ability to deal tactfully with others.
- Ability to maintain a calm manner in stressful and/or emergency situations.
- Ability to assemble items of information in accordance with established procedures.
- Ability to determine proper format and procedure for assembling items of information
PreHire Process
Upon a conditional offer of employment applicants must agree to and successfully satisfy: (i) a comprehensive namebased and fingerprintbased background check of his/her state and federal criminal history records information from all U.S. states the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check and (iii) a satisfactory review of his/her driving records to be eligible for this position.
About MassDOT
The 4000 employees ofMassachusetts Department of Transportation (MassDOT)take great pride in connecting the Commonwealths residents and communities. MassDOT is responsible for developing implementing and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan design construct and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOTs culture and career opportunities can be found atmass/massdotcareers.
MassDOTs divisions include Highway Registry of Motor Vehicles Aeronautics and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four 4 divisions.
Minimum Entrance Requirements
This requisition will remain open until filled; however first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
Applicants must have at least (A) three years of full time or equivalent parttime professional administrative or managerial experience in business administration business management or public administration the major duties of which involved program management program administration program coordination program planning and/or program analysis or (B) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. A Bachelors degree with a major in business administration business management or public administration may be substituted for a maximum of two years of the required experience.*
II. A Graduate degree with a major in business administration business management or public administration may be substituted for the required experience.*
III. A Bachelors or higher degree with a major other than in business administration business management or public administration may be substituted for a maximum of one year of the required experience.*
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
- For questions regarding the job posting please email the MassDOT Talent Acquisition Team
- For general questions regarding MassDOT call the Human Resources Service Center at.
- For a disabilityrelated reasonable accommodation or alternative application method call the ADACoordinator Lucy Bayard at.
Comprehensive Benefits
When you embark on a career with the Commonwealth you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you your loved ones and your future.
Want the specificsExplore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females minorities veterans and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity or expression sexual orientation age disability national origin veteran status or any other basis covered by appropriate law. Research suggests that qualified women Black Indigenous and Persons of Color (BIPOC)may selfselect out of opportunities if they dont meet 100 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
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Required Experience:
IC
Employment Type
Full-Time
