Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
CUSTOMER SERVICE REPRESENTATIVE
Job Summary
Provides customer support to business customers via the telephone and/or Internet (e.g. instant message email). Handles customer inquiries and resolves simple and basic support issues such as pricing/availability processing orders and warranties or technical assistance. Performs other administrative duties as required.
Under general supervision Customer Service Representatives will be responsible for providing general information and technical problem resolution to customers processing customer orders and returns and all general circumstances required in satisfying customer needs via telephone and written communication.
Job Responsibilities:
Provides customer support by phone email or instant message to business customers
Serves as primary contact for inbound/outbound customer issues
Answering incoming telephone calls supplying the requested information or relaying those calls to the proper department
Processing all customer requests for orders and returns for product
Processing all paperwork relevant to customer service
Act as principal customer contact regarding technical product support and problem resolution
Provide expeditious timely and courteous handling of all customer questions and requests
Continuously improve and maintain knowledge of principles practices and procedures regarding products and equipment
Accurately enter customer contact details into Customer Relationship Management software
Minimum Qualifications:
Preferred 6month call center experience in customer service environment
Customer Service Attitude
Must be computer literate
Strong communication & listening skills
Preferred candidates will demonstrate passion for taking care of the customer and high energy level
High School Diploma or GED
JOB CODE:
Required Experience:
Unclear Seniority
Employment Type
Full Time
