Customer Support Representative (part-time) - Macedonian - Cluj-Naposa
Customer Support Representative (part-time) - Macedonian - Cluj-Naposa
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Customer Support Representative
Location: Cluj-Naposa Romania
Work model: on-site
Employment type: Part time - 20 hours per week
DUTIES AND RESPONSIBILITIES:
- Communication via incoming telephone emails and chat with customers in order to solve their issues or inform them about the features of the products.
- Customer Order Management.
- Secure and deepen client retention contribute to excellent customer support.
- Secure that all complaints are being recognized recorded confirmed and solved effectively.
- Proactively propose ways to improve the processes.
- Adhere to given processes and procedures.
- Update the database of customers and document activities.
- Reporting the most common issues to the support team for further escalations.
REQUIREMENTS:
- Native / fluent in Macedonian both verbal and written. Good command in English (minimum B2 level).
- Strong verbal and written communication skills
- Prior experience in customer service is preferred
- Well-organized with strong time management abilities
- Comfortable using computers and digital tools (PC literate)
- Able to work independently and remain focused under pressure to meet deadlines
- Capable of multitasking effectively during live customer interactions
- Background in customer support or IT is an advantage
OFFER:
- Possibility to work from home country after 6 months for up to 180 days and then return to Romania.
- Transportation coverage
- Attractive remuneration package
- Signing bonus (paid in 12 installments)
- Holidays: 20 days/year and an extra day after a year
- Contract for undetermined period
- Fully paid training
- Comprehensive relocation support including 6 months accommodation
- Meal tickets (30 RON/day) approx. 120 EUR net/month
- Private medical package
- Internal development opportunities
- Discounts with partners
- Gym pass monthly subscription
- Employee assistance/wellbeing program subscription
Employment Type
Full Time
