Team-Leader Customer Care
Team-Leader Customer Care
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Job Description
This is the job
We are looking for a Team Leader (m/f/d) for our Customer Care Team in Essen. The sooner we can start together the better!
Our external and internal customers rely on your team and your team relies on you: Your team is there to handle projects in the areas of management system certification specialising in food & beverage customers and is passionate about service and problem solving
You will lead a team of 56 people who will support customers from the quotation stage to planning the audit and issuing the certificate as proof of our successfully completed service.
You coordinate a competent team and ensure that both internal and external customers are always provided with appropriate customer service and quality while at the same time continuously working on improvements. You will also prepare weekly analyses and reports on the current situation and target achievement of your team. To provide your team with the best possible support you will also manage individual certification projects yourself and shine with your passion for supporting business customers.
You use your communication skills to discuss technically complex issues with your team and customers in a simple and empathetic way together you will find a solution. An essential part of your new role is initiative and the courage to make decisions.
This is what we want
Does your team have a challenge If youre thinking challenge accepted youve come to the right place and the team is looking forward to meeting you!
You will be part of a cooperative management team we stick together help each other and pursue our common goal: unique customer and sales support.
We are there when you need us we stand for creativity flexibility and focus on the right things.
For us cooperation is characterised by tolerance and mutual respect. We strive for diversity and inclusion at all levels of our organisation in terms of age gender nationality experience and mentality. Diversity and inclusion are a source of strength for DNV.
Responsibilities
We offer you
An unlimited employment contract
An exclusively employerfinanced company pension scheme that is vested from the outset including benefits in the event of death as well as the option of deferred compensation
Sick pay supplement for up to 12 months after the end of continued payment of remuneration in the event of illness
Individual worklife integration:
- Flexible working hours (including the option to work partly from home)
- Weekly working time 39 hours
- 30 days holiday
Personal development opportunities and promotion prospects in an international company
Good transport connections by car (near the A42 motorway) or public transport (e.g. underground bus)
Additional benefits such as fresh fruit free drinks & parking job bike our corporate benefit programme and possible membership of the Urban Sports Club are a matter of course.
Qualifications
What you bring with you
- Completed commercial education or Bachelors/Masters degree
- Experience in leading a team
- Personal responsibility and proactivity
- Excellent time management skills and the ability to prioritise
- Experience in building sustainable customer relationships and sales
- Very good communication skills in German and good knowledge of English
- Experience in dealing with various IT programmes (e.g. MS Office CRM systems)
- Technical background knowledge and professional experience in the industry are an advantage
Employment Type
Full-Time
