Global Support Technician
Global Support Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Agency :
Havas CreativeJob Description :
Prose on Pixels is a global content at scale agency built to address the marketing challenges of today and deliver meaningful content into the future. With our unique AI powered AudienceFirst production model we Create Scale and Personalize content to captivate audiences and achieve desired brand and business outcomes.We deliver production with a performance mindset resulting in harder working content reduced waste and stronger ROI.
The Application Support Technician will report onto the Global Application Support Manager based in Chennai India. The Global Application Support team provides firstline support for various technologies including Adobe WorkFront Adobe AEM Adobe Frame Lucidlink and Iconik. The role focuses on the resolution of standard issues and ensuring proper escalation to secondline (Architecture) and thirdline (Development) support or to Adobe Ultimate support when necessary. You will be working hours aligned to the US Eastern time zone.
Key Responsibilities
- Provide firstline support for applications including Adobe WorkFront Adobe AEM Assets/Content Hub Frame Lucidlink Ziflow and Iconik.
- Manage support tickets within WorkFront as requests ensuring efficient tracking and resolution.
- Work with ITIL principles to manage the support process effectively.
- Resolve standard technical issues and escalate complex problems to secondline (Architecture) and thirdline (Development) support or to Adobe Ultimate support and other vendor support or local IT support as appropriate.
- Manage requests for user access and setup across our various platforms.
- Follow support processes and procedures to ensure efficient and effective service delivery.
- Collaborate with other departments to ensure seamless support and integration of new technologies.
- Initially support Prose on Pixels users with plans to expand support to any agencies and clients logging into our systems.
Qualifications
- Strong knowledge of Adobe WorkFront Adobe AEM Adobe Frame Lucidlink and Iconik is a bonus but training can be provided to the right candidate.
- Excellent spoken and written English language skills.
- Excellent problemsolving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Excellent Teamwork and collaborative skills.
- Understanding of ITIL principles and their application in managing support processes.
- Ability to work effectively in a fastpaced and dynamic environment.
- Willingness to work flexible hours to accommodate global support needs.
#LIPD1
Contract Type :
PermanentHere at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age sex race ethnicity disability and other factors that have no bearing on an individuals ability to perform their job.
Required Experience:
Exec
Employment Type
Full-Time
