Manager - Business Conduct Risk Control Operations
Manager - Business Conduct Risk Control Operations
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Job Description
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
International Card Services (ICS) Risk & Control Operations (IR&CO) is responsible for supporting our international issuing and acquiring businesses across 27 countries and ensuring they have a robust first line of defence. IR&CO plays an active role in enabling the businesses to meet their growth objectives whilst demonstrating an effective control framework. Our organization helps our international businesses manage nonfinancial risk respond to new regulation and develop new products whilst creating and furthering effective partnerships across multiple key stakeholders across the organization.
Go above and beyond at a company that sets the standard for customerfirst service.
We are seeking a UK based Risk Manager to join our Business Conduct team to support the roll out and ongoing governance of our Business Conduct Program.
Our Business Conduct Program provides clear standards and governance for all ICS customer facing interactions to ensure that ICS operates with the highest conduct standards as individuals and as a team.
How will you make an impact in this role
The role will report to the Business Conduct Program Director based in the UK and will have a remit for overseeing the development and of the International Business Conduct related consequence management framework. This will involve developing and operationalizing principles and processes to ensure ICS management effectively respond to the identification of noncompliant behaviours within its customer facing colleague (CFC) population.
The successful candidate will align the ICS framework to the AMEX Business Conduct Enterprise policy standards and will oversee of necessary changes with critical stakeholders.
Strategy & Control Development
- Translate Enterprise standards related to Customer Facing Interaction (CFI) as they apply to Consequence Management obligations for the ICS business to inform the development of a robust framework for ensuring noncompliant CFIs are addressed.
- Develop the ICS Business Conduct Consequence Management strategy in collaboration with business leaders and key stakeholders (compliance Colleague Labor Relations Employment General Counsel Operations Financial performance and insights and sales & business enablement groups) setting standards for behavioural and potential financial outcomes for colleagues demonstrating noncompliant behaviours.
- Ensuring robust and fully approved operating procedures are documented inclusive of process risk controls and dispute / escalation protocols to ensure a consistent approach to the internal management of compliance risks and to ensure effective customer remediation protocols are in place.
- Partner with counterparts in other business units compliance and other risk experts to identify trends leverage best practices and opportunities to uplift streamline and enhance ongoing ICS governance controls for all international markets. Where possible driving consistency for ICS at the market and Legal Entity level.
Framework
- Facilitate Business Conduct risk awareness activities ensuring colleagues and business leaders understand their obligations regarding the delivery of compliant customer interactions and management of errors identified.
- Collaborate with ICS Business Conduct IR&CO strategic leads to ensure dependencies for Consequence Management oversight (monitoring Reporting & Capabilities) are aligned to support the rollout of the International Consequence Management framework.
- Ensure local market legal and regulatory obligations regarding the application of consequence actions are documented and where required reasonable adjustments are made to the framework.
- Function as point of contact for the ICS Consequence Management framework providing process & control input to second line third line and external reviews (compliance internal Audit regulators) as required.
- Oversee outcomes from local consequence management processes and support local decision makers in resolving disputed cases driving consistency across international.
Minimum Qualifications:
- An experienced risk manager Aptitude to operate within a policy and process driven environment. Comfortable navigating a complex fast paced environment often with strict deadlines high degrees of ambiguity and Compliance / regulatory commitments.
- Strategic thinker Able to translate complex concepts into operational strategies and gain buy in from key stakeholders.
- Collaboration Strong collaboration skills and ability to positively work through conflict.
- Strong analytical & Process Improvement skillsAbility to work with large volume of data in an organized and systematic approach using outputs to drive process improvement.
- Excellent Relationship management skills Rapidly build trust & credibility with strategic stakeholders including but not limited to; Regional IR&CO Business Conduct workstream and leads Market Control Management experts Sales and Account Development teams Colleague Labour Relations (CLR) General Counsel employment teams International Field Enablement (IFE) Regional and Local Compliance officers Privacy and strategic counterparts in other business units.
- Problem solving Ability to navigate across functional areas / geographies and work through roadblocks using established networks negotiation skills and through the development of compliant solutions.
- Communication Delivery of impactful communications (clear concise & meaningful both written and oral) for multiple audiences / levels of seniority.
- Decisive Selfstarter with high degree of autonomy and accountability demonstrating an intense willtowin.
- Driving resultsacross crossfunctional teams without direct authority to ensure that strategic uplift plans are implemented and local oversight infrastructure is established and maintained.
- Degree of flexibility with time given the international remit of the role.
Preferred Qualifications:
Experience in Operational Excellence Compliance Internal Audit Operational Risk or a related discipline is preferable.
Required Experience:
Manager
Employment Type
Full-Time
