Desktop Support Analyst
Desktop Support Analyst
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$ 75000 - 85000
1 Vacancy
Job Description
We are seeking a highly motivated and experienced Desktop Support Analyst to provide exceptional technical support to our endusers. This is a 100 onsite position. The ideal candidate will possess a strong understanding of desktop hardware and software excellent troubleshooting skills a commitment to providing outstanding customer service and a proactive approach to problemsolving. We value teamwork continuous learning and a positive work environment.
Responsibilities:
EndUser Support: Provide comprehensive technical support to staff for desktops laptops mobile devices (iOS and Android) printers and peripherals. This includes installation configuration troubleshooting and ongoing usability support for Windows 11 and other supported operating systems. Ensure seamless integration with various systems including file shares printers email remote access solutions (VPN etc. cloudbased applications (SaaS) and other organizational productivity tools.
Microsoft 365 Entra ID (Azure AD) and Intune Management: Administer user accounts permissions security policies and device deployments using Microsoft 365 Entra ID and Intune. This includes application deployment mobile device management (MDM) conditional access policies and troubleshooting related issues.
Endpoint Security: Implement and maintain endpoint security measures including patch management antivirus/antimalware software and data loss prevention (DLP) tools. Proactively identify and address security vulnerabilities.
Network Troubleshooting: Troubleshoot network connectivity issues related to endpoints including wired and wireless connections. Understand basic networking concepts (TCP/IP DNS DHCP) and be able to escalate complex network problems to the appropriate team.
Hardware and Software Management: Install upgrade and maintain computer hardware and software. Manage software licenses patches and updates. Automate routine tasks where possible using scripting or other tools.
A/V Support: Set up operate and troubleshoot audio/visual equipment for onsite conference rooms and offsite meetings. This may include video conferencing systems (Zoom Teams etc..
Onboarding/Offboarding: Manage the IT aspects of new employee onboarding including account creation device provisioning and software installation. Efficiently manage employee offboarding including device retrieval data wiping account deactivation and license reallocation.
Inventory Management: Proactively monitor and manage hardware and software inventory. Maintain accurate records of assets and initiate replenishment orders as needed.
Performance Optimization: Analyze and optimize endpoint performance including application loading times system responsiveness and resource utilization.
Collaboration and Communication: Collaborate effectively with the IT team and other departments. Communicate clearly and professionally with endusers providing timely updates and explanations.
Documentation: Create and maintain clear and concise documentation for enduser support procedures troubleshooting guides and knowledge base articles.
Remote Support: Utilize remote support tools (Kaseya) to efficiently diagnose and resolve issues for remote users.
Printer Management: Troubleshoot printer connectivity print quality issues and manage printer queues.
Continuous Improvement: Stay up to date with the latest technologies and best practices in desktop support. Proactively identify opportunities for process improvement and efficiency gains.
Project Participation: Participate in IT projects as needed contributing your expertise and skills.
Qualifications:
Bachelors degree in information technology or a related field
Proven experience 4 years) in a desktop support role.
Strong experience with Microsoft 365 Entra ID (Azure AD) and Intune.
Handson experience with printer troubleshooting and maintenance.
Proficiency in troubleshooting Windows operating systems (Windows 11.
Experience with mobile device management (MDM) solutions.
Strong understanding of endpoint security best practices.
Experience with scripting or automation tools (e.g. PowerShell) is a plus.
Available to work outside regular business hours
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problemsolving analytical skills and ability to thrive in a fastpaced dynamic environment.
A Certification Microsoft 365 Certified: Modern Desktop Administrator Associate (MDAA) or equivalent certifications preferred.
Experience with ServiceNow is a plus.
This role requires a deep understanding of the intricacies of a desktop environment including the ability to diagnose and resolve hardware and software problems manage user accounts and permissions and provide remote support. The ideal candidate will have a proven track record of successfully supporting endusers in a fastpaced environment.
Compensation: It is expected that the base salary range for this position will be $75000$85000. Actual salaries may vary based on factors such as skills experience and qualifications for the role. The total compensation package for this position may also include other elements and discretionary awards in addition to a full range of medical financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired the employee will be in an atwill position and the Firm reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Firm or individual department / team performance and market factors.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Required Experience:
IC
Employment Type
Full-Time
