Customer Success Manager

Why project44

At project44 were on a missionto make supply chains work.

We revolutionize supply chains with our HighVelocity Supply Chain Platform. As the connective tissue of the supply chain project44 optimizes global product movement delivering unparalleled resiliency sustainability and value for our customers. We operate the worlds most trusted endtoend visibility platform tracking over 1 billion shipments annually for 1300 leading brands across industries including manufacturing automotive retail life sciences food & beverage and oil chemical & gas. Our HighVelocity platform eliminates supply chain friction enabling sophisticated inventory control exceptional customer experience and predictive analytics through machine learning and automation

Key Accountabilities

• The Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts
• Your core responsibility is to ensure our customers receive value through adoption of our products and services
• You will succeed in the role by executing the following activities but not limited to...
  • Execute regular touchpoints with daily users and senior leadership aimed at monitoring and delivering valuedriven initiatives
  • Proactive management of customer health metrics and overcoming engagement obstacles as they emerge
  • Intimate understanding of our customers strategic business priorities to ensure continued and expanding partnership
  • Maintain a deep familiarity of project44s offering resources and product development
• You will be responsible for delivering business outcomes related to the growth and retention of your assigned portfolio
• Closely monitor contract renewal forecasts and collaborate crossfunctionally with your sales counterparts to ensure timely and full renewal
• Uncover develop and maintain account expansion opportunities
• This position will be evaluated on the achievement of critical business outcomes of your portfolio not limited to...
  • User adoption and value realization performance
  • Portfolio retention
• You will coordinate prepare and deliver bestinclass Executive Business Reviews on a regular basis while engaging a broad crossfunctional team
• Develop detailed accurate annual forecasts for portfolio revenue
• Establish relationships with leadership across sales services product channel and support leadership to ensure crossfunctional alignment at scale
• Deliver against Key Performance Indicators (KPI) as aligned to V2MOM and Executive Charter
• Partner with Sales Executive and Leadership to ensure process reporting and align to meet customers needs
• Support a culture that encourages and motivates members to achieve their maximum
• Build strong operational rigor around goal setting measurement and accountability

Requirements

• 5 years of progressive customerfacing experience
• History of demonstrated comfort engaging a wide spectrum of customer personas from daily users to Csuite
• Possess a business acumen capable of delivering independent business challenge diagnosis success planning and crossfunctional mobilization
• Embodiment of a growth mindset in all aspects of your daily performance
• Executiveready communication skills in a variety of mediums (virtual/inperson) and the ability to handle interactive customerfacing engagements aimed at conveying value in the present and future state
• High degree of intellectual curiosity and inquisitive nature you are a critical thinker who is always looking for a way to make things work better
• Strong project management skills you keep all the moving pieces organized and on time
• A deep passion for peer leadership and delivering results with a crossfunctional team
• Ability to understand complex business goals and deliver creatively impactful solutions
• Prior experience supporting Fortune 500 customer relationships/accounts
• Inoffice Commitment: Our office is where ideas spark connections thrive and innovation comes alive. The expectation is to be onsite in office three days a week as this offers the chance to immerse yourself in the energy of our headquarters collaborate with the founder and experience our new customer experience center. Together were building something extraordinarylearn grow and thrive in our fastpaced transformative environment.

Preferred Skills

• 5 years in performance consulting supply chain SaaS or senior level customer success experience with a complex SaaS/technology solution
• Experience making data driven decisions and ability to pivot as priorities change
• High degree of competency and comfort in ambiguous and autonomous work environments
• Familiarity with various tools such as Microsoft office suite Salesforce Tableau
• 4year degree required; advanced degree preferred

Diversity & Inclusion

Were designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly worldclass product and experience if our teams are as diverse and unique communities we are building for. So its up to us to create a company where anyone can bring their authentic self to work everyday. Were constantly working to improve and we accept our responsibility to elevate the voices left in the margins. Its on every one of us.

Our focus on inclusion manifests in the way we hire the customers we serve and the regions we prioritize. Were building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.

We pride ourselves on celebrating everyone project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves wed love to review your application!

For any needed accommodations during the hiring process please email Even if you dont meet 100 of the above qualifications you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50 of the roles requirements.

More about project44

Since 2014 project44 has been transforming the way one of the largest most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding industry technology must rise to the occasion. In just a few short years weve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the worlds leading brands to track shipments collaborate with supply chain partners drive operational efficiencies and create outstanding customer experiences.