Customer Service Executive
Customer Service Executive
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1 Vacancy
Job Description
Join Our Alpha Iota Family Where Everyone Wins!
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
...and lots more!
What would you be doing:
- Retain the existing customers by building a good rapport and providing customer satisfaction.
- Delivering excellent customer service to customers via live chats.
- Providing accurate information on products and services to customers.
- Consistently meeting individual and team KPIs and goals.
- Maintaining a high degree of integrity and confidentiality keeping customers information.
To be successful in this role you will need to have:
- At least 1 year of working experience in any customer service industry preferably in Live Chat.
- Able to converse and write well in English Bahasa Malaysia and Mandarin.
- Fast typing skills.
- Has critical thinking skills with a focus on issue resolution and customer satisfaction.
- Able to work in a fast-paced environment independent customer-focused result-oriented & disciplined.
- Computer literate and proficient in using Windows OS MS Office and Google Applications.
- 9 working hours with 5 days of rotating shifts including weekends and public holidays.
- You must have your own laptop and good internet connection.
Working Hours:
- Morning Shift: 8 AM - 5 PM
- Evening Shift: 4 PM - 1 PM
- Midnight Shift: 11 PM - 8 AM
Employment Type
Full Time
