Support Engineer with English
Support Engineer with English
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Job Description
- Providing support to clients (via email and phone) regarding technical issues: password reset Internet connectivity issues emailing options etc.;
- Logging remotely to clients computer and help them solve software issues;
- Documenting issues that you deal with on a daily basis into the ticketing system;
- Troubleshooting hardware software and network related issues;
- Escalating problems to the next level of support when necessary;
- Help the client with all the necessary information.
- Operating 7 days a week we run a variety of shifts with flexibility to suit everyone.
- ENGLISH advanced level;
- Motivation for learning new information;
- Ready to acquire new skills (communication skills technical skills etc.;
- A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
- Willingness to help people in having continuity in their computerbased activity;
- Previous successful customer service experience is considered an advantage;
- Strong written and oral communication skills;
- Able to communicate problems/issues to customers in a nontechnical manner.
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this opportunity.
In case you will need further information just send us a message at and well be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many smalltomidsize local and regional companies as well. Most of our clients come from industries such as financial services manufacturing telecommunications chemical services technology public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant passionate teamoriented workplace. If you are a customercentric person with a get it done attitude come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini and join us on LinkedIn Facebook and Instagram where we regularly post insights from our colleagues.
Employment Type
Contract
