Technical Support Engineer Croatia amp Slovenia
Technical Support Engineer Croatia amp Slovenia
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Job Description
About the department:
The After Sales Service Center of BYD Europe is dedicated to managing all service and maintenancerelated matters for our fully electric buses trucks and passenger cars. Our responsibilities encompass building a robust service network across Europe including the Minor Asia region and the Balkans providing technical support to customers and service providers assisting the sales department with life cycle cost calculations developing the spare parts business and delivering comprehensive training programs. The core mission of the After Sales department is to drive customer satisfaction and loyalty.
We are currently seeking a Technical Support Engineer for Passenger Cars business to join our After Sales team. This role is crucial in providing technical service and support to our service providers and customers contributing significantly to the success and efficiency of our aftersales operations.
Responsibilities:
- Regional Technical Support: Provide timely technical solutions through the service portal remote diagnostics and onsite support in the Croatia and Slovenia market.
- Regular Regional Visits: Organize meetings workshops and other activities with regional partners and headquarters to continuously enhance regional technical capabilities.
- Onsite Technical Training: Organize and conduct onsite technical training for new product launches level training programs and onthejob training programs in coordination with relevant stakeholders.
- Fault Reporting: Collect and report information on typical fault tendencies the latest and critical faults and promote instant solutions to quality problem
- Technical Documentation: Develop and release technical notices and document typical technical repair cases.
- Special Event Management: Provide timely onsite support with quick solutions conduct technical research and analysis according to stakeholder instructions and respond instantly to special events.
- Other Duties: Perform additional tasks as assigned by the line
manager.
Your profile:
- Bachelors degree or above in Engineering.
- More than 2 years of relevant experience.
- Fluent in local language English and Chinese Mandarin;
- Proficiency in other European languages is a plus.
- Strong crosscultural communication skills and crossfunctional coordination ability.
- Technical Background: NEV (New Energy Vehicle) technical background is preferable.
- Willingness to travel frequently within Europe and to China.
- Ability to work under pressure and meet strict deadlines in a dynamic environment.
We offer:
- Job in a fastgrowing company and industry which represents sustainable technology;
- Performance and experience based competitive remuneration;
- Team building events and employee learning opportunities.
Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Employment Type
Full Time
