Support Engineer 43-60K
Support Engineer 43-60K
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Job Description
Want to Join Frends Solution Support team
Solution Support team is responsiblefor maintaining customer integration environments and integration solutions globally within the Service Level Agreement (SLA) specific to each customer. The team members handle customer issues and service requests via the customer interface and Jira. In addition we offer customers consultation on problemsolving best practices and solution models in conjunction with Frends product development.
Your daily work tasks include:
- problemsolving and incident management within SLAs as well as resolving questions relating to implementations
- installation and configuration of environments
- takeover support and continuous development of integration solutions especially the error handling features and health checks
- continuous communication with the customers technical people and our project teams as our internal stakeholders
- prioritize tasks according to the SLAs
You can find out more about an average day for the Frends Solution Support team on ourblog.
The team is expected to proactively share input and improvement ideas to internal stakeholders analyse trends within customer solutions suggest and perform improvements within your area of expertise or initiate the change when needed. Also we maintain many different technical documents and instructions.
You will become part of a core team of five people where work will be divided according to each team members expertise and interests. In addition to the core team the work is carried out closely withservice managers developers Frends R&D and our customers system managers.
We appreciate:
- Good skills in IT systems; Proven track record of supporting IT infrastructure
- Problem solving mindset
- Ability to work independently in fast paced environment
- Work experience in SLA or customer facing support team
- Motivation to learn more and develop your own skills
- Good communication skills
- Fluency in Finnish andEnglish
- Interest in: integrations / integration platforms and databases; cloud platforms containers and scripting;C# or other programming languages
We offer you
- the opportunity to develop and expand your skills
- low hierarchy andflexible and relaxed organizational culture. Strong team spirit as well astrust freedom and flexibilityare the cornerstones of our culture
- stronggrowing market and strong investmentsinboth our people and product
- the opportunity to work in one of the Nordics leading and growing integration technology organization andinfluence our growth journey
- an interesting andresponsible rolewhere you can furtherdevelop your skills and career
- own Finnishintegration platformFrendswhichis recognized in the latestGartnerMagic Quadrantfor Integration Platform as a Service Worldwide.
- flexible working times and hybrid work mode in Finland
- skilled and supporting coworkers andsupervisor
- an employer whosupports you in various life situations
- safe stable modern and growing workplace
- Competitive salary: 4360K
Interested to join us
If you want to impact and join our growth journey please contact us and let us know more about you!
Other related to the job
- You need to communicate in English and Finnish as the teams working language is English.
- The startis flexible according to your situation.
- The person selected for the position will need to undergo a credit check and a security clearance.
Want to know more about Frends
Frends eiPaaSisour own Nordic modern lowcode integration platform. Frends solves the digitalization challenges of both global and smallercustomersand in both private and public sectors in various industries. As a brand Frends is over 30 years old but the recent rise of iPaaS Frends has seen explosive growth in the Nordic and Europe markets. It has been and is constantly being developed by our own R&D latest incarnation of the product utilizes modern technologies and cloud services.
Visit ourwebpage. Check out ouruse cases. Listen to ourwebinars. Learn more about
Frendszone from ourblogs.
Employment Type
Full Time
