Account Management Senior Specialist

About us @Symphony

Weve spent the last 10 years building a communication and markets technology company powered by interconnected platforms: messaging voice directory and analytics. Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection endtoend encryption and resilient architecture all created on a foundation of trust with our customers.

But that was only chapter one. Were now building on our purposebuilt network expanding AIpowered realtime collaboration redefining flexibility with fully cloudnative software with our trader voice product and rethinking the industrys approach to identity verification connection and intelligence.

The opportunity and our ambition are huge. But we need passionate dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you wont get elsewhere.

Role Description:

Symphony is seeking a talented Account Manager to oversee and develop existing client base by analyzing account potential initiating developing upselling crossselling and recommending new applications and strategies.

Responsibilities:

• Ensure client retention (develop loyalty and build longterm relationships by facilitating any further needs Symphony can provide them with)
• Expand existing Accounts (Increasing penetration within an enterprise)
• Upsell premium services (Increasing package offering selected by enterprise) and managing client relationships effectively
• Contribute information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions
• Communicate new services information or changes relevant to the client
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job
• Forecast account management targets and align account forecasting metrics with new sales to meet company budget
• Develop and continuously refine effective processes for account management department

Required Qualifications:

• Bachelors degree
• 5 years professional Account Management experience supporting either a FinTech FinServ or Enterprise SaaS product
• Technically competent in SaaS business models
• Confident in ability to hit quota
• Able to provide tangible examples of revenue derived from upselling current client base
• Demonstrated success of working with global Enterprise Customers and growing business
• Proven examples of solutions sales abilities
• Ability to establish relationships with Clevel decisionmakers of major accounts across multiple markets (product and geographical)
• Excellent leadership and influencing skills with the confidence and maturity to have instant credibility at all levels of an organization both internally and externally
• Solid commercial and financial awareness with capable knowledge of complex negotiations process
• A true passion for delivering a bestinclass customer experience

Compensation:

• Base salary $
• Sales Commission Plan
• Benefits and Perks vary based on location.

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment.

Symphony reserves the right of ownership for all unsolicited resumes submitted for this requisition and is not responsible for any fees associated with unsolicited resumes.