Senior Account Manager
Senior Account Manager
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Job Description
Discover
The Opportunity
As a Senior Account Manager on the Customer Success team you will be responsible for managing and growing strategic relationships within a portfolio of Dash Socials most important enterprise customers. A key focus of this role is expanding the scope of our partnerships by building relationships across additional brands within parent company structures. Youll navigate complex enterprise organizations through effective multi-threading driving platform adoption long-term success and growth. In addition to overseeing renewals and identifying expansion opportunities youll strengthen engagement with key stakeholders and serve as a trusted advisor. Youll collaborate cross-functionally to ensure a seamless customer experience while contributing to team-wide strategy best practices and ongoing process improvements across the retention function.
What youll do
Responsibilities
Retention & Strategic Account Management
- Own and lead relationships with a portfolio of Dash Socials highest-value enterprise customers ensuring long-term retention platform adoption and business impact.
- Serve as a strategic advisor and escalation point for customer stakeholders building deep trust-based relationships across senior decision-makers.
- Negotiate complex renewals and contract extensions including custom pricing proposals and collaboration with legal and executive stakeholders.
- Proactively monitor account health and usage trends to surface insights mitigate risk and guide long-term account planning.
- Maintain detailed account maps and success plans to drive multi-threaded relationships and increase customer stickiness.
Expansion & Commercial Growth
- Identify and drive opportunities for expansion through consultative discovery business case development and executive engagement.
- Navigate complex multi-stakeholder buying cycles aligning internal resources and customer objectives to close growth opportunities.
- Provide strategic recommendations and facilitate value conversations that support larger-scale upsell and cross-sell motions.
Cross-Functional Leadership & Influence
- Collaborate with Customer Success Product Sales and Marketing to ensure enterprise customers receive a seamless and high-impact experience.
- Act as a voice of the customer-sharing strategic feedback and insights to inform product development and go-to-market strategy.
- Contribute to team-wide initiatives process improvements and mentoring efforts helping shape best practices across the retention team.
What youll need
Qualifications
Desired Skills and Experience
The ideal candidate is an experienced sales representative with an ability to effectively adapt to a fast pace rapidly changing industry and company. We require exceptional communication skills in order to build and maintain the trust of our existing customers. Ability to collaborate well across internal teams and are comfortable expanding your role parameters as needed to get the job done.
- 5-7 years of experience in account management customer success or enterprise sales with a focus on strategic customer retention and growth.
- Proven success managing complex enterprise relationships and renewals.
- Strong executive presence with exceptional communication negotiation and relationship-building skills.
- Strategic thinker with the ability to analyze customer business needs and map them to platform capabilities.
- Experience working cross-functionally in a high-growth SaaS environment.
- Highly organized and accountable with a proactive and collaborative approach to problem-solving.
- Comfortable driving both virtual and in-person customer engagements with senior stakeholders.
- A degree in business is a strong asset.
Dont meet every qualification Research shows that equity deserving groups like women and people of colour are 20% less likely to apply to jobs unless they are 100% qualified. Dash Social is committed to diversity equity and inclusion by being representative of the diverse communities that we serve. We have a culture that values differences and ensures that every current and prospective team member has equitable access to opportunities to succeed. If you are interested and excited about this role but your qualifications dont match up perfectly we encourage you to still apply. You may be the best candidate for this role.
Were looking for
Core Skills
A little bit about us
Dash Social
The only tool you need to outsmart social
Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools Dash Social enables brands to create content that entertains engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social visit .
At Dash Social you will be given the opportunity to take risks learn and grow your career. Youll be joining a talented hardworking team with leading policies and practices recognized as a top employer in Canada.
Are you interested
Work With Us
Work With Us
At Dash Social we strive to build great solutions that solve real problems for marketers and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched we believe that collaboration and support among the team is what propels us forward.
Dash Social would not exist without the dedicated employees who contribute their unique skills voices and ideas to the long-term success of the company. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product and work environment.
Dash Socials hiring practices and company culture does not condone discrimination based on race religion color national origin sex sexual orientation age veteran status disability status or any other applicable characteristics protected by law.
Employee Benefits
At Dash Social our team is our competitive advantage. We are committed to supporting one another and we work hard to make sure everyone has the support they need. In addition to health and dental benefits for you and your family you can also expect:
- Vacation personal days and sick time
- RRSP/401k matching
- Annual mental health benefit
- Quarterly wellness benefit
- Donation matching program
- Parental leave top up plan
- Work from home benefit
- Flexible working hours and location
- Departmental and team-wide bonding activities
Required Experience:
Manager
Employment Type
Full-Time
