Client Relationship Management - Senior Analyst
Client Relationship Management - Senior Analyst
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Job Description
Company:
MarshDescription:
Serves as first point of contact for day-to-day communication with numerous and/or complex accounts follows up on correspondences and manages/maintains communications.
Develops and communicates an understanding of client businesses by conducting and analyzing client research research on industry issues preparing benchmarking studies and creating risk maps for internal and external use.
Supports colleagues by managing day-to-day aspects for designated accounts and conducting ensuing account management tasks including completing billing transactional work generating and coordinating calendars and timelines liaising between internal senior professionals and business accounts and generally representing the business to ensure satisfaction compliance and allow for senior level colleagues to focus on growth efforts.
Manages account concerns or issues encountered and successfully addresses small and complex problems in a timely manner applying judgement as to when and what to escalate up to senior colleagues.
Collects insights and information on relationship satisfaction and reports results to senior colleagues offering context and suggestions when needed to best ensure account satisfaction and retention.
Begins to build relationships with professional counterparts at client organizations.
Maintains a fluency in the Companys various service offerings and market trends to enrich work performed and develop sales capabilities.
Marsh a business of Marsh McLennan (NYSE: MMC) is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law. In accordance with applicable legislation Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individuals particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.The applicable base salary range for this role is $48000 to $105000.The base pay offered will be determined on factors such as experience skills training location certifications education and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits tuition assistance retirement programs as well as employee assistance programs.Required Experience:
Senior IC
Employment Type
Full-Time
