Senior Specialist, Client Onboarding
Senior Specialist, Client Onboarding
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Job Description
About Flywheel
The Opportunity
We are seeking a Client Onboarding Specialist to join our team. In this role you will support the Onboarding Manager in delivering a seamless onboarding and offboarding experience for our clients. You will also play a key part in improving our staffing processes and ensuring the smooth day-to-day management of onboarding activities.
What You Will Do:
- Support the Onboarding Manager with all aspects of client onboarding and offboarding ensuring a smooth and professional experience.
- Coordinate with internal teams (e.g. Sales Operations HR IT) to gather information set up accounts and fulfil client requirements.
- Maintain up-to-date documentation checklists and process flows for onboarding/offboarding.
- Identify and recommend improvements to staffing and onboarding processes to drive efficiency consistency and client satisfaction.
- Assist with resource allocation and scheduling to ensure proper staffing for onboarding projects.
- Track progress of onboarding tasks and proactively address any issues or delays.
- Serve as a point of contact for clients during onboarding providing timely updates and outstanding service.
- Support reporting and analysis of onboarding activities and metrics.
- Contribute to a culture of continuous improvement and operational excellence within the onboarding team.
Who You Are:
- Strong organizational skills with excellent attention to detail and follow-through.
- Proven ability to manage multiple tasks and priorities in a fast-paced environment.
- Collaborative team player with strong interpersonal and communication skills.
- Process-oriented with a continuous improvement mindset.
- Experience in client onboarding operations staffing HR or a related support role is an asset.
#LI-AG1
Working at Flywheel
- We have office hubs across the globe where team members can go to feel productive inspired and connected to others - team members go into Hub Offices 3x a week
- Flexible vacation time
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If youre looking to connect with teammates on a topic of inclusion and identity chances are theres an ERG for that.
- So you know: The hired candidate will be required to complete a background check
- Learn more about us here: Life at Flywheel
The Interview Process:
Inclusive Workforce
Flywheel Commerce Networks goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race color religion sex sexual orientation age marital status gender identity national origin disability or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process please let us know at so that we can support you.
Required Experience:
Senior IC
Employment Type
Full Time
