Assistant Manager
Assistant Manager
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Job Description
Reporting to the Operations Manager you will be:
- Oversee operations and maintain a highly visible presence in Front Office and guest contact areas (i.e. Lobby Food & Beverage outlets and Housekeeping).
- In the event of any medical emergencies with overnight team to assist/cover Night Audit.
- Review arrival lists and anticipate guest needs. Maintain active liaison with Housekeeping Guest Relations Food and Beverage to ensure exceptional guest service.
- Meet and greet VIP guests and attend to special requests. Escort guests to rooms as directed.
- Maintain complete knowledge of all room types hotel matrix and facilities
- Ensure optimum staffing levels in all areas of the hotel (utilising associates on site as necessary).
- Address and resolve major complaints. Communicate problems to management and advice steps taken to resolve. Including responses to guest feedback surveys
- Manage any emergency situations leading the staff responding and conducting detailed Incident reports. All Duty Managers are Fire Wardens
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest restaurant and functions activities.
- Conduct training in Security and Fire Evacuation procedures with assistance from Chief Engineer. Ensure security procedures are in place for the area. Ensure security checks are conducted during each shift.
- Conduct shift briefings and ensure effective shift handovers. Maintain Duty Managers log book and liaising with department heads on various issues and complaints.
- Manage and assist Guest experience manager with publishing rosters and submitting payroll
- Manage and being accountable for controlling the Duty Manager float/Reception Float
Qualifications :
Qualifications
Youre Morris Future
Your skills and experience:
- Previous experience in a similar role is a must
- Commitment to exceptional customer service.
- Possess a high standard of grooming and personal presentation.
- Excellent communication and interpersonal skills.
- Computer literate (Microsoft Office Suite Opera).
- RSA & First Aid Certificate
- Attention to detail flexible and reliable.
- Bring your experience to the table
- Be you Be Passionate & Have Fun
- Offer thoughtful hospitality and service that feels warm welcoming
Your mission is to masterfully navigate the daytoday operations of our delightful property. Reporting to the guest experience manager youll find yourself in a tightknit team where we all pitch in and support each other. Our motto No job is never not my job. Were a family and we believe in spreading joy and camaraderie while getting the job done. Because hey work can be an absolute blast right
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
