Employee Service Center Front Desk Specialist

Job Description

• Greet and process phone calls and in-person visitors providing first-class customer service in alignment with company’s core values.
• Respond to employee standard human resource queries and work-related matters; re-direct to the proper person when necessary.
• Pick up and register daily incoming requests, assign to back end HC member and monitor progress till closure.
• Ensure completed documentation is received by the requesting employee.
• Perform frequent quality check and employee service satisfaction level audits.
• Manage tracking system appropriately to ensure effective service delivery within the set SLAs timeline.
• Prepare daily progress reports and follow up to ensure timely closure and system update without impacting on the quality.
• Direct job applications to applicant system; assist with application process as needed.
• Perform any other job-related duties as assigned by the direct manager / supervisor.

Job Requirements

• At least completed secondary school; diploma or higher is preferred.
• 1-2 years of experience working in an administrative and/or clerical support function.
• Basic knowledge of human resources regulations and practices.
• Spoken and written Arabic and English is required
• Computer literate and data entry skills.